Health Unit Coordinator – Med/Surg & Observation

Cleveland Clinic; Grosse Pointe (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Join Cleveland Clinic South Pointe Hospital as a Health Unit Coordinator for the 41-bed unit combining Medical-Surgical and Observation services. You will ensure efficient department flow, support caregivers with records and administrative tasks, and contribute to high-quality patient care in a Magnet-certified environment. The role includes weekend night shifts from 7:00 p.m.

to 7:30 a.m. with every other weekend and holiday requirements, offering opportunities for professional development and

Qualifications

• High School Diploma or GED required.
• One year of customer service experience preferred.
• Experience with typing, computer training or related coursework.

Responsibilities

• Greet and orient newly admitted or transferred patients in person on the unit.
• Respond to patient call lights and perform rounds.
• Assist with admissions, transfers and discharges.
• Guide patients and families to resources and wayfinding.

Skills

Customer service

Typing

Computer training

Education

High School Diploma or GED

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Med/Surg & Observation

Location

Warrensville Hts

Facility

South Pointe Hospital

Department

7 Medical-South Pointe Hospital

Job Code

B12012

Shift

Nights

Schedule

7:00pm-7:30am

Job Summary

Job Details

Join Cleveland Clinic South Pointe Hospital and experience healthcare at its best. This facility is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. Here, you will provide stellar patient care, work with state-of-the-art technology and build a rewarding career with one of the most respected healthcare organizations in the world.

The 41-bed unit at Cleveland Clinic South Pointe Hospital is divided into two specialized areas that operate together as one cohesive unit: a 19-bed Medical-Surgical (MS) unit and a 22-bed Observation (Obs) unit. The MS unit provides caregivers with broad nursing experience by caring for patients with conditions such as pneumonia, congestive heart failure, infectious diseases, asthma, and COPD exacerbations, helping nurses build well-rounded clinical skills and knowledge. The Observation Unit offers a fast-paced environment focused on safe, high-quality patient care for adults requiring expedited evaluation and close monitoring for less than 24 hours. Serving a mix of ER and inpatient populations, the Observation unit requires nurses to be highly adaptable with strong assessment skills, as patient conditions can change rapidly. Together, the combined unit provides diverse learning opportunities, high patient interaction, and strong professional development for nursing caregivers.

As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works weekend (Saturday, Sunday) nights from 7:00 p.m. - 7:30 a.m. with every other weekend and holiday requirements.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble-shouting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.