Health Unit Coordinator – Med/Surg

Cleveland Clinic; Cleveland (OH); On-site; USD 25,000 - 34,000; Full time

Job summary

Cleveland Clinic Hillcrest Hospital is seeking a Health Unit Coordinator (HUC) for the 4 West Tower Med/Surg Unit. You will provide exceptional customer service to patients, families and visitors and help ensure efficient operation of the unit by managing records, admissions, transfers and discharges.

The role requires a HS diploma and at least 1 year in customer service, with preference for a college degree and Microsoft Office experience. Evening shifts 2:30 p.m.–11:00 p.m.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Typing, computer skills or related coursework required.

Responsibilities

• Greet and orient patients and families to the unit.
• Respond to patient call lights and assist with rounds.
• Assist with admissions, transfers and discharges.
• Assist patients and families with wayfinding and resources.
• Assemble and maintain patient records and related documents.
• Support unit clerical functions and troubleshoot equipment.

Skills

Customer service

Typing

Computer training

Education

High School Diploma or GED

College degree

Tools

Microsoft Office

Job description

Join Cleveland Clinic Hillcrest Hospital and experience world-class healthcare at its best. Hillcrest Hospital provides state-of-the-art healthcare to all its patients. Cleveland Clinic is recognized as one of the top hospitals in the nation. Hillcrest Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice.

The 4 West Tower Med/Surg Unit at Hillcrest Hospital sees a diverse patient population requiring medical, surgical and telemetry attention. As Health Unit Coordinator (HUC), you will offer unparalleled customer service to patients, families and visitors to enhance the Cleveland Clinic experience. Using your administrative and clerical skills, you will ensure an efficient operational flow of the department, allowing your fellow caregivers to continue providing optimal patient care.

A caregiver in this position works evenings from 2:30 p.m. – 11:00 p.m. with every other weekend and holiday rotation requirements. The schedule alternates between four 8-hour shifts one week and five 8-hour shifts the next.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• One year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree
• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $18.25

Maximum hourly: $24.95

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).