Health Unit Coordinator - ICU - Per Diem

Partner's Healthcare; Dover (NH); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham is seeking a Per Diem Administrative Support professional to provide clerical and patient-flow coordination in an inpatient unit. The role acts as a liaison among patients, families, and clinicians, coordinating admissions, transfers, and documentation with discretion and professionalism.

The incumbent will handle scheduling, EMR updates, and coordination with ancillary services while maintaining confidentiality and delivering high-quality service across all interactions.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.
• Knowledge, Skills and Abilities: Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
• Knowledge, Skills and Abilities: Proficiency in MS Office.
• Knowledge, Skills and Abilities: Ability to proofread and edit written documents.
• Knowledge, Skills and Abilities: Ability to use the phone system.
• Knowledge, Skills and Abilities: Managing one's own time and the time of others.
• Knowledge, Skills and Abilities: Strong verbal & written communication skills.
• Knowledge, Skills and Abilities: Strong interpersonal, written, and oral skills.
• Knowledge, Skills and Abilities: Ability to use standard office equipment.
• Knowledge, Skills and Abilities: Familiarity with medical terminology.

Responsibilities

• Performs clerical and administrative duties to support the general operations of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transportation to other departments.
• Enter accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
• May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries. Duties may vary by department.

Skills

Clerical skills

MS Office

Proofreading

Phone etiquette

Time management

Communication skills

Interpersonal skills

Medical terminology familiarity

Office equipment handling

Education

High School Diploma or equivalent

Associate's Degree in Related Field (preferred)

Tools

Microsoft Office Suite

Job description

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Hours between 6:30am - 5:30pm Per Diem - As needed Salary Range: $19.47 - $31.09. Pay based on experience.

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. Effectively organizes priorities, completes tasks in a timely manner, and maintains the confidentiality of patient information. Partners with nursing to coordinate day-to-day patient flow, including communication with key stakeholders regarding patient admissions, discharges, and transfers. Provides outstanding service during every customer interaction. Actual job duties may vary by department.

Does this position require Patient Care?

No

Essential Functions

• Performs clerical and administrative duties to support the general operations of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transportation to other departments.
• Enter accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
• May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries. Duties may vary by department.

Qualifications

• Education: High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No
• Licenses and Credentials: Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred
• Experience: Administrative support experience 1-2 years required
• Knowledge, Skills and Abilities:
  • Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
  • Proficiency in MS Office.
  • Ability to proofread and edit written documents.
  • Ability to use the phone system.
  • Managing one's own time and the time of others.
  • Strong verbal & written communication skills.
  • Strong interpersonal, written, and oral skills.
  • Ability to use standard office equipment.
  • Familiarity with medical terminology.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.