Health Unit Coordinator - ICU - Per Diem

Mass General Brigham; Dover (NH); On-site; USD 25,000 - 43,000; Part time

Job summary

Mass General Brigham is seeking an Administrative Support professional for Wentworth-Douglass Hospital. The role supports unit-based and hospital-wide clinicians and staff, acting as a liaison with patients and visitors. Accuracy in EMR entries and professional communication are essential.

The position is per diem with daytime hours; it involves coordinating patient flow, with pay based on experience within the stated hourly range. The department emphasizes confidentiality and efficient service.

Qualifications

• High school diploma or equivalent is required; associate degree preferred.
• Certified Health Unit Coordinator credential preferred.
• Administrative support experience 1–2 years required.

Responsibilities

• Provide clerical and administrative support to unit-based and hospital-wide clinicians and staff.
• Greet and assist patients, families, and visitors professionally.
• Enter admissions, discharges, and transfers into EMR accurately.
• Coordinate scheduling of consultations, tests, and patient transportation.

Skills

MS Office

Proofreading

Communication

Medical terminology

Phone system

Time management

Interpersonal skills

Education

High School Diploma or Equivalent

Associate’s Degree Related Field of Study preferred

Certified Health Unit Coordinator - NAHUC preferred

Tools

EMR familiarity

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Hours between 6:30am - 5:30pm
Per Diem - As needed
Salary Range: $18.00 - $31.09. Pay based on experience.

Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. Effectively organizes priorities, completes tasks in a timely manner, and maintains the confidentiality of patient information.

Partners with nursing to coordinate day-to-day patient flow, including communication with key stakeholders regarding patient admissions, discharges, and transfers. Provides outstanding service during every customer interaction. Actual job duties may vary by department.

Does this position require Patient Care?

No

Essential Functions

Essential Functions
Performs clerical and administrative duties to support the general operations of the floor or unit.
Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
Schedules consultations, tests, procedures, and patient transportation to other departments.
Enters accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries. Duties may vary by department.

Qualifications

Education

High School Diploma or Equivalent required or Associate’s Degree Related Field of Study preferred

Licenses and Credentials

Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Experience

Administrative support experience 1-2 years required

Knowledge, Skills and Abilities

Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing. - Proficiency in MS Office. - Ability to proofread and edit written documents. - Ability to use the phone system. - Managing one’s own time and the time of others. - Strong verbal & written communication skills. - Strong interpersonal, written, and oral skills. - Ability to use standard office equipment. - Familiarity with medical terminology.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly

Grade

3

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.