Health Unit Coordinator - ICU - Per Diem

Wentworth-Douglass Physicians Organization (WDP); Dover (NH); On-site; USD 24,000 - 34,000; Full time

Job summary

Wentworth-Douglass Hospital is seeking an Administrative Support Specialist to provide unit-based and hospital-wide coordination in an inpatient setting. You will liaise with patients, visitors, and clinicians; organize priorities; and maintain confidentiality of patient information.

Responsibilities include supporting patient flow, coordinating admissions/discharges/transfers, and handling clerical duties.

Qualifications

• Administrative support experience 1-2 years required.
• Proficiency with MS Office and office equipment.
• Ability to proofread and edit written documents.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and visitors and support unit operations.
• Schedule consultations, tests, procedures, and patient transportation.
• Enter information into the electronic medical record for admissions, discharges, transfers.
• Coordinate with nursing on day-to-day patient flow and communications with stakeholders.
• Assist the manager with payroll functions or staff scheduling as needed.

Skills

MS Office

Communication

Interpersonal skills

Proofreading

Phone system

Time management

Medical terminology

Office procedures

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

• Hours between 6:30am - 5:30pm
• Per Diem - As needed
• Salary Range: $18.00 - $31.09. Pay based on experience.

Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, serving as a liaison between patients, visitors, and clinicians. Effectively organizes priorities, completes tasks in a timely manner, and maintains the confidentiality of patient information.

Partners with nursing to coordinate day-to-day patient flow, including communication with key stakeholders regarding patient admissions, discharges, and transfers. Provides outstanding service during every customer interaction. Actual job duties may vary by department.

Does this position require Patient Care? No

Essential Functions

• Performs clerical and administrative duties to support the general operations of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers in person and through various communication tools in a professional and courteous manner.
• Receives, prioritizes, organizes, and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transportation to other departments.
• Enters accurate and timely information into the electronic medical record regarding admissions, discharges, and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; and follows designated processes for identifying and facilitating repairs.
• May assist the manager with payroll functions, staff scheduling, or supervision of unit secretaries.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred

Experience

Administrative support experience 1-2 years required

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment, i.e., filing, copying, scanning, printing, and faxing.
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use the phone system.
• Managing one's own time and the time of others.
• Strong verbal & written communication skills.
• Strong interpersonal, written, and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Additional Job Details (if applicable)

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.40/Hourly

Grade

3At

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.