Health Unit Coordinator - Float Pool

Cleveland Clinic; Medina (OH); On-site; USD 24,000 - 34,000; Part time

Job summary

Cleveland Clinic Medina Hospital is seeking a Health Unit Coordinator to support patient care operations in the Float Pool. You will greet and orient patients, respond to calls, assist with admissions/transfers/discharges, and manage records and scheduling in a fast-paced hospital environment.

The role emphasizes strong customer service, accuracy in documentation, and teamwork within the Cleveland Clinic system. Regular PRN night shifts are included.

Qualifications

• High School Diploma or GED.
• One year of customer service experience.
• Experience with typing and basic computer skills.

Responsibilities

• Greet and orient newly admitted or transferred patients.
• Answer patient call lights and perform rounds.
• Assist with admissions, transfers and discharges.
• Help patients and families with wayfinding and resource navigation.
• Assemble and maintain patient records and care documents.
• Perform computer tasks such as updating schedules and patient data.
• Assist with unit clerical tasks and troubleshoot equipment issues.

Skills

Customer service experience

Typing / basic computer skills

Education

High School Diploma or GED

College degree

Tools

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success.

The Float Pool offers caregivers the ability to support diverse populations across numerous departments, units, and/or locations within the Cleveland Clinic system. This position offers an unmatched opportunity to develop extensive experience in nearly every specialty area of healthcare. As a Health Unit Coordinator, your daily responsibilities will include performing various administrative and clerical tasks to support the organization and flow of the department. Here, you will provide exceptional customer service to patients, families and visitors, ensuring everyone has the best experience possible.

This is a regular PRN position, with caregivers working nights between 7:00 p.m. - 7:30 a.m.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and directing them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Handle various computer tasks, such as updating schedules and managing patient information.

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree

• Experience with Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint)

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.

• Requires frequent data entry, standing and walking for extensive periods of time.

• Requires normal or corrected speech, hearing and vision.

• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $20.75

Maximum hourly: $20.75

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities