Health Unit Coordinator - Coronary ICU

Cleveland Clinic; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

The Cleveland Clinic Health System Main Campus seeks a Health Unit Coordinator for the Coronary ICU to provide administrative support in a fast-paced clinical environment.

You will coordinate patient flow, maintain records, respond to calls, and assist the interdisciplinary team to promote high-quality patient care and a positive experience for patients and families.

Qualifications

• High school diploma or GED.
• 1 year of experience in a customer service-related role.
• Experience with typing, computer training or equivalent coursework.

Responsibilities

• Conduct in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and troubleshooting equipment failures.

Skills

Customer service

Typing

Computer training

Education

High school diploma or GED

1 year of customer service experience

College degree

Tools

Microsoft Office

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Health Unit Coordinator - Coronary ICU

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

J3-1 Coronary ICU-Main Campus Hospital

Job Code

B12012

Shift

Days

Schedule

7:00am-7:30pm/7:00am-3:30pm

Job Summary

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

The Health Unit Coordinator (HUC) provides exceptional customer service to patients, families, visitors, and staff while supporting a positive patient experience in a fast-paced clinical environment. This role performs a variety of administrative and clerical duties to ensure efficient operational flow within the department. The HUC supports the Coronary Intensive Care Unit (CICU), a 24-bed critical care unit specializing in the treatment of patients experiencing complex and life-threatening cardiac conditions. Responsibilities include communication coordination, patient record management, order processing, and supporting the interdisciplinary care team to promote safe, high-quality patient care.

A caregiver in this position works days, 7:00am—3:30pm/7:30pm. Weekend and holiday rotation are required.

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Respond to patient call lights and make rounds.
• Assist with processing patient admissions, transfers and discharges.
• Assist patients and families with wayfinding and direct them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED
• 1 year of experience in a customer service-related role
• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College degree
• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.