Health Unit Coordinator - Behavioral Health Senior Unit

Avera Health; Sioux Falls (SD); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

PTO from day 1

Retirement matching

Career development

Job summary

Avera Behavioral Health Center-Sioux Falls is seeking a regular, full-time clerical/reception support role to assist with patient care needs and front-desk operations. The position supports a multidisciplinary team in a day-shift setting, Monday through Friday, 9:00am–5:30pm.

Responsibilities include greeting patients, handling inquiries, scheduling, admissions, and maintaining charts and materials while upholding confidentiality and CARE standards.

Qualifications

• Experience in healthcare setting preferred
• Ability to communicate effectively with patients and healthcare staff
• Visual acuity adequate to perform position duties and maintain confidentiality

Responsibilities

• Greet all patients and visitors and provide information and directions
• Answer phones, page, and direct inquiries with professional etiquette
• Communicate messages clearly to the healthcare team
• Keep work area clean, restock rooms, and assist with supplies
• Enter patient admission/registration information and assist with forms and scheduling
• Assist with transfer and discharge paperwork and coordinate with receiving departments

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School or GED Equivalent

Job description

Location:

Avera Behavioral Health Center-Sioux Falls

Worker Type:

Regular

Work Shift:

Day Shift (United States of America)

Pay Range:

The pay range for this position is listed below. Actual pay rate dependent upon experience.

$18.00 - $23.50

Position Highlights

Hours: Monday - Friday 9:00am - 5:30pm

You Belong at Avera

Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Performs diverse clerical and reception support duties in support of a unit or department. May assist with patient care needs.

What you will do

• Serves as a unit/department resource, providing customer service to patients, families, healthcare staff. Greet all persons, answer inquires, direct, and assist them.
• Uses appropriate reception etiquette for telephone, nurses' desk receiving area and paging system when answering phone, making announcements and/or assisting visitors, assist in providing direction during emergencies.
• Communicates messages, explanations and instructions clearly, accurately and in a timely manner to all members of the healthcare team.
• Keeps work area clean and organized, assists or is responsible for set up and/or restocking rooms, ordering supplies, and cleaning.
• Accurately enters patient admission/registration information, assists with completion of any required forms, preparing charts, order entry, scheduling appointments, and obtains/distributes patient education materials as directed.
• Assists with transfer and/or discharge paperwork and communicates necessary for receiving departments/facilities.
• Assists RN/LPN/Patient Care Tech in meeting the needs of the patient care needs as requested and appropriate to the unit/department.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Required Education, License/Certification, or Work Experience:

High School or GED Equivalent

Preferred Education, License/Certification, or Work Experience:

Related experience in a healthcare setting

Expectations and Standards

Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.

Promote Avera's values of compassion, hospitality, and stewardship.

Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.

Maintain confidentiality.

Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.

Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Benefits You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].