Health Unit Coordinator

IHA; Waterloo (IA); On-site; USD 22,000 - 28,000; Full time

Job summary

MercyOne Health System is hiring a Health Unit Coordinator to support nursing units with clerical duties and patient care assistance. The role collaborates with nurses and the health care team to improve patient care and satisfaction.

Responsibilities include receptionist duties, handling calls and messages, greeting patients, and using hospital computer systems. Requires strong English skills, multitasking ability, and experience in a medical setting.

Qualifications

• Typing with knowledge of medical terminology; ability to handle multiple tasks simultaneously.
• Ensures effective communication with patients, visitors, staff and physicians.
• Experience with computer applications in nursing units or hospital setting is preferred.
• Reading, writing and understanding English; strong interpersonal skills.

Responsibilities

• Acts as receptionist and assists in-patient care delivery when appropriate.
• Answers telephone calls promptly and politely; relays messages to appropriate parties.
• Responds to patient call/emergency lights when nursing staff are unavailable.
• Greets patients, visitors, physicians and health team members and directs appropriately.
• Maintains knowledge of and uses computer applications on assigned nursing units; supports 2 units within one year of hire.

Skills

Typing with medical terminology

Multitasking

PC/mainframe proficiency

Interpersonal communication

Reading/comprehension

Education

Medical Secretary/Administrative Secretary degree preferred

Medical Assistant degree preferred

Tools

Database software

Mainframe information systems

Job description

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Employment Type

Full time

Shift

Day Shift

Description

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Join the MercyOne Family! We are looking to hire a Health Unit Coordinator! As a Health Unit Coordinator at MercyOne, you will perform clerical duties that support the daily activities of nursing units. Works cooperatively with the nursing staff and other health team members to enhance quality patient care and patient satisfaction. In addition, these incumbents function as Patient Care Assistants. Under the supervision of a Registered Nurse or Licensed Practical Nurse, works collaboratively with the health care team to provide outcome-based patient care.

Schedule

• Full time, 0.8 FTE (32 hours per week)
• 7:00am - 3:30am with alternating Mondays and Fridays off
• No weekends or holidays

General Requirements

• Acts as receptionist and assists in-patient care delivery when appropriate.
• Answers telephone calls promptly and politely and answers questions as appropriate.
• Ensures that accurate messages reach appropriate parties.
• When nursing staff not available, responds to patient call/emergency lights if possible.
• Politely greets patients, visitors, physicians and other health team members and directs appropriately.
• Anticipates needs of physicians, staff, patients and visitors (i.e., pulls charts for rounds, greets people by name when possible).
• Maintains knowledge of and efficiency utilizes all computer applications of assigned nursing units.
• Maintains knowledge, skills and ability to effectively work in at least 2 nursing units within one year of hire.

Minimum Qualifications

• Mandatory Reporter
• 3-4 years' experience without medical secretary. Prefer 3 years' experience in a medical office/hospital setting.
• Medical Secretary, Medical Administrative Secretary, or Medical Assistant degree preferred.
• High language, intermediate math, intermediate reasoning ability.
• Typing with knowledge of medical terminology; Ability to handle multiple tasks simultaneously.
• Personal computer, mainframe information systems experience preferred, database software.

Requires the ability to read, write and understand the English language, and communicate effectively with patients, visitors, staff and physicians while performing their job duties.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Ministry/Facility Information

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center
• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation
• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Visit MercyOne on LinkedIn, Facebook, Instagram, YouTube, and Twitter!

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.