Health Unit Coordinator

Fairview Health Services; Burnsville (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Fairview Health Services is seeking a Health Unit Coordinator who will be the welcoming face of the care team. This role involves engaging with patients and families, ensuring a positive experience, and managing information flow within the unit. The ideal candidate will have strong customer service skills and the ability to handle multiple tasks in a fast-paced environment.

Benefits

Medical Insurance

Dental Insurance

Vision Plans

Life Insurance

Short-term Disability Insurance

Long-term Disability Insurance

PTO

Tuition Reimbursement

Retirement Plan

Early Access to Earned Wages

Qualifications

• 1 year of customer service experience required.
• 2 years or more customer service experience preferred.

Responsibilities

• Ensure exceptional patient & guest experience.
• Coordinate activities of unit to support patient care staff.
• Manage medical record and data flow within the unit.

Skills

Customer Service

Job description

Job Overview

Bring Your Possibilities to Fairview At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters. Position Details

• 0.75 FTE (60 hours per pay period)
• evening/night shift
• 12 hour shifts
• every third weekend

As a Health Unit Coordinator, you are the welcoming face and organizational cornerstone of our care team. From the moment patients and visitors arrive, you set the tone for a compassionate, seamless, and positive experience. Your warm greeting, thoughtful interactions, and calm presence help create a supportive environment during what can be a stressful time.

In this vital role, you'll engage closely with patients, families, physicians, and multidisciplinary team members—providing clear communication, friendly guidance, and exceptional service. You’ll ensure that each guest feels seen, heard, and cared for, while managing the smooth flow of information and documentation behind the scenes.

As a Health Unit Coordinator, you'll be responsible for:

• Ensures exceptional patient & guest experience is achieved
  • Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
  • Answers patient intercoms/call light promptly and relays requests in a timely manner.
  • Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
  • Protects confidentiality of protected health information while working in a highly visible environment.
  • Orders patient meals per patient procedure daily.
• Coordinates activities of unit to support patient care staff.
  • Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
  • Orders and maintains adequate stock of office supplies.
  • Performs telephone message taking and directs communication in a timely fashion.
  • Effectively uses communication systems for both routine and emergency transactions.
  • Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
  • Interacts with other health care team members, patients and public in a prompt and courteous manner.
  • Maintains order and cleanliness within the nursing station desk and supply areas.
  • Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
  • Works collaboratively with all nursing staff team members.
  • Uses time efficiently and actively participates in productivity of department.
• Manages medical record and data flow within the unit to support safe patient care processes.
  • Maintains medical records for all patients.
  • Prepares medical records with applicable forms.
  • Requests/obtains medical report information as necessary.
  • Processes patient charts including admissions, transfers and discharges.
  • Maintains confidentiality of all information by sharing information only with those who need to know.
  • Uses computer systems to accurately and safely track patient information.
• Fulfills physician orders.
  • Orders necessary equipment and services, within scope
  • Checks orders for accuracy.
  • Communicates order changes needed to health care provider

Required

• 1 year of customer service experience

Preferred

• 2 years or more customer service experience
• Previous HUC, administrative, or hospitality industry experience

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www..fairview.org/careers/benefits/noncontract

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

$22.51-$31.78 Hourly

Bring Your Possibilities to Fairview At Fairview, we believe in the power of possibility — within ourselves, our teams, and the communities we serve. We believe that leadership isn’t just a title — it’s a mindset we all share. Whether you’re providing hands-on care, innovating behind the scenes, or supporting those who do, your work matters. Position Details

• 0.75 FTE (60 hours per pay period)
• evening/night shift
• 12 hour shifts
• every third weekend

As a Health Unit Coordinator, you are the welcoming face and organizational cornerstone of our care team. From the moment patients and visitors arrive, you set the tone for a compassionate, seamless, and positive experience. Your warm greeting, thoughtful interactions, and calm presence help create a supportive environment during what can be a stressful time.

In this vital role, you'll engage closely with patients, families, physicians, and multidisciplinary team members—providing clear communication, friendly guidance, and exceptional service. You’ll ensure that each guest feels seen, heard, and cared for, while managing the smooth flow of information and documentation behind the scenes.

As a Health Unit Coordinator, you'll be responsible for:

• Ensures exceptional patient & guest experience is achieved
  • Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
  • Answers patient intercoms/call light promptly and relays requests in a timely manner.
  • Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
  • Protects confidentiality of protected health information while working in a highly visible environment.
  • Orders patient meals per patient procedure daily.
• Coordinates activities of unit to support patient care staff.
  • Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
  • Orders and maintains adequate stock of office supplies.
  • Performs telephone message taking and directs communication in a timely fashion.
  • Effectively uses communication systems for both routine and emergency transactions.
  • Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
  • Interacts with other health care team members, patients and public in a prompt and courteous manner.
  • Maintains order and cleanliness within the nursing station desk and supply areas.
  • Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
  • Works collaboratively with all nursing staff team members.
  • Uses time efficiently and actively participates in productivity of department.
• Manages medical record and data flow within the unit to support safe patient care processes.
  • Maintains medical records for all patients.
  • Prepares medical records with applicable forms.
  • Requests/obtains medical report information as necessary.
  • Processes patient charts including admissions, transfers and discharges.
  • Maintains confidentiality of all information by sharing information only with those who need to know.
  • Uses computer systems to accurately and safely track patient information.
• Fulfills physician orders.
  • Orders necessary equipment and services, within scope
  • Checks orders for accuracy.
  • Communicates order changes needed to health care provider

Required

• 1 year of customer service experience

Preferred

• 2 years or more customer service experience
• Previous HUC, administrative, or hospitality industry experience