Health Unit Assistant-N3 Cardiology-Methodist

UnityPoint Health; Des Moines (IA); Presencial; USD 32.000 - 42.000; A tiempo parcial

Descripción de la vacante

UnityPoint Health in Des Moines, IA is seeking a Health Unit Assistant to provide essential administrative support on the unit. You will greet patients, manage calls, and help with admissions, transfers, and discharges in a fast-paced healthcare setting.

The role requires strong communication, attention to detail, and the ability to work collaboratively with nursing and admitting staff. Shift includes 7:00a-7:30p with a 24-hour weekly schedule and every 3rd weekend/holiday rotation.

Formación

• High School Diploma or equivalent.
• At least 1 year of clerical, customer service, or healthcare experience.
• Valid driver's license when driving for work.
• Fluent English; strong communication and customer/patient focus; MS Office basics.

Responsabilidades

• Welcome and assist patients, visitors, and staff with professionalism.
• Answer and direct phone calls and unit communications.
• Coordinate admissions, transfers, and discharges with nursing staff.
• Update patient records in the EHR system per privacy standards.
• Support patient flow and scheduling of tests and follow-ups.
• Maintain office equipment and supplies.
• Communicate clearly with multidisciplinary teams.
• Handle sensitive information with discretion.
• Orient new staff to the role.

Conocimientos

Fluent English

Multicultural sensitivity

Microsoft Office

Customer/Patient focus

Critical thinking

Educación

High School Diploma or equivalent

Descripción del empleo

Overview

Shift: 7:00a-7:30p, every 3rd weekend/holiday rotation, 24 hours/week

The Health Unit Assistant (HUA) provides essential administrative and clerical support to ensure smooth operations within a healthcare unit. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. The HUA serves as a central point of contact for staff, patients, families, and other departments, assisting with administrative functions, patient flow, and assisting with unit activities.

Why UnityPoint Health?

At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
• With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
• And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Welcome and assist patients, visitors, and staff with professionalism and courtesy.
• Answer and direct phone calls and unit communications promptly and accurately.
• Manage multiple tasks and requests efficiently while maintaining accuracy and attention to detail.
• Update and maintain patient records in the electronic health record (EHR) system in accordance with documentation and privacy standards.
• Support patient flow by coordinating admissions, transfers, and discharges in collaboration with nursing and admitting staff.
• Assist with scheduling diagnostic tests, procedures, and follow-up appointments as directed.
• Communicate clearly and effectively with multidisciplinary team members to support patient care and safety.
• Handle sensitive and confidential information with discretion and maintain a professional demeanor at all times.
• Assists with orienting new staff to the role
• Maintain office equipment and supplies as directed.
• Perform additional clerical and support duties as assigned.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1 year of previous clerical, customer service or other experience in healthcare setting required.
• License(s)/Certification(s): Valid driver's license when driving any vehicle for work-related reasons.
• Knowledge/Skills/Abilities: Writes, reads, comprehends, and speaks fluent English. Multicultural Sensitivity. Microsoft Office-basic computer skills. Customer/Patient focus. Critical thinking skills using independent judgement in making decisions