Health Technician (Telehealth Clinical) Advanced

US-Department-of-Veterans-Affair; Pensacola (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs - Pensacola facility is seeking a Health Technician (Telehealth Clinical) to manage daily telehealth operations and serve as a bridge between local and remote care sites.

The role supports the facility-wide telehealth program and ensures smooth service delivery. The Advanced Telehealth Technician will assist with equipment, participate in program development, and maintain high quality patient interactions through videoconferencing and remote technology.

Qualifications

• One year of experience in a health care field or equivalent.
• Four academic years above high school leading to a bachelor's degree or equivalent.
• Equivalent combination of experience and education considered.

Responsibilities

• Manage day-to-day operation of telehealth services at the site.
• Coordinate between local facility and remote sites of care.
• Support program development and advanced telehealth initiatives.
• Assist with telehealth equipment and issues during visits.

Skills

Health care experience

Telehealth operations

Customer service

Troubleshooting tech

Education

Bachelor's degree in health care

Tools

Videoconferencing

Telehealth equipment

Camera handling

Job description

The Health Technician (Telehealth Clinical) Advanced performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program.

Basic Requirements

• Citizenship. Citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, non-citizen personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405, without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade and position concerned.

Experience and Education Requirements:

Experience. One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.
OR
Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
OR
Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below:
(a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field;OR(b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Preferred Experience:

• 1 year experience in patient care.
• 1 year experience in troubleshooting and maintaining computers and software.
• Data entry, telephone answering, tracking, supply processing, etc.
• Experience with videoconferencing technology.
• Experience utilizing a camera.
• Experience with consults.
• Experience assisting patients with using technology.
• Must be able to lift, push, pull >20 lbs.
• Frequent transition from sitting to standing in between and during clinical appointments
• Able to manipulate and hold telehealth equipment (for example a camera, position self to take images)
• Able to communicate effectively with patients on clinic visit
• Provides excellent customer services
• Able to educate patients thoroughly on purpose of visit
• Able to communicate and work effectively with remote telehealth team
• Able to call veterans to remind of appointment and reschedule if needed
• Able to drill down on reports and complete tasks as required

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-07. The actual grade at which an applicant may be selected for this vacancy is GS-07.

Physical Requirements:

Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, puling, and pushing. May be required to wear personal protective equipment and undergo annual TB screening or testing as conditions of employment.

Work Environment:

Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However, the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.