HEALTH TECH (TELEHEALTH CLINIC

US-Department-of-Veterans-Affair; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Health Technician (Telehealth Clinical) to support telehealth operations at the La Crosse site. The role involves preparing the telehealth room, establishing video connections between patient and provider sites, and documenting patient information in the electronic health record.

Applicants must be U.S. citizens with English proficiency and have either healthcare experience or related education.

Qualifications

• US Citizenship (required)
• English language proficiency (spoken and written)
• One year of health care experience or equivalent education
• Four academic years above high school leading to a bachelor’s degree with related courses (transcripts required)
• Combination of experience and education acceptable with transcripts

Responsibilities

• Schedule telehealth appointments using an electronic scheduling system
• Obtain and document patient history and pertinent clinical information in the EMR
• Prepare the telehealth room and ensure equipment readiness
• Establish video conferencing connections between patient and provider sites
• Monitor and maintain the electronic schedule of rooms, patients, and presenters
• Administer patient satisfaction surveys
• Clean and perform minor maintenance of telehealth equipment

Skills

Computer systems

Communication

Direction/Guidance

Planning/Organizing

Reading instructions

Telehealth technologies

Education

Bachelor’s degree with related health courses

Associate’s degree in a health care field

Health care-related coursework (transcripts required)

Experience-education combination (transcripts required)

Job description

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site such as the LaCrosse location.

Note: Evidence of experience, must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on your application or resume. Also, please provide work experience information such as hours per week and starting/ending dates of employment (month and year format) to establish one (1) full year of experience. The requirement for this proof is specified in the "How to Apply" section of this announcement. To be credible, experience must be documented in the application and verifiable through employment references and/or other means. Your resume must support your answers in the occupational questionnaire.

Basic Requirements:

• U.S. Citizenship: Must be a citizen of the United States.
• English Language Proficiency: Must be proficient in spoken and written English.
• Experience: You must possess one (1) year of experience in a health care field that demonstrates your ability to perform the work or provides you with an understanding of the work such as, but not limited to, a medical or clinical assistant (or technician) or health technician; or
• Education: You must possess four (4) academic years above high school leading to a bachelor's degree with courses related to the occupation such as, but not limited to, courses in medical terminology, anatomy and physiology, introduction to health records, etc. (Transcripts Required); or
• Experience and Education Combination: You must possess equivalent combinations of experience and education. (Transcripts Required)
  • Six (6) months of experience in the health care field and two (2) years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; or
  • Six (6) months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.

Grade Requirements:

GS-05 Grade Level (Entry Level):

• Experience or Education: None beyond the basic requirements.

GS-06 Grade Level (Full Performance Level):

• Experience: You must possess at least one (1) year of experience equivalent to the next lower grade level GS-05 in the federal service that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the Telehealth Clinical Technician, and that is typically in or related to the position to be filled. Assignments associated with this position include, but are not limited to: Schedule telehealth appointments using an electronic scheduling system; Obtain and document patient history and pertinent clinical information in electronic medical records; Prepares the telehealth room where the Health Technician (Telehealth Clinical) readies the equipment for examination; Establishes video conferencing connection and makes introductions between patient site and provider site; Monitors and maintains electronic schedule of rooms, patients, technologies, and presenters; administers the patient satisfaction survey; Cleans and performs minor routine maintenance of assigned telehealth technology.

Demonstrated Knowledge Skills and Abilities Requirement:

• Comprehensive knowledge of computer systems and programs to perform a variety of tasks.
• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.
• Ability to provide and receive guidance and technical direction.
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• Ability to read, interpret, and apply complex written instructions.
• Knowledge of general clinical policies and procedures in a healthcare environment.
• Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Physical Requirements:

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity.

References:

VA Handbook 5005/96, Part II, Appendix G50, Health Technician (Telehealth Clinical) Qualification Standard, GS-0640, dated February 7, 2018.