Health Technician (Telehealth Clinical) Advanced

Veterans Health Administration

Pensacola (FL)

On-site

USD 50,000 - 66,000

Full time

6 days ago

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Job summary

The Veterans Health Administration in Pensacola, FL seeks a Health Technician (Telehealth Clinical) Advanced to manage daily telehealth operations across local and remote sites. You will coordinate, install, and maintain telehealth hardware and software with Biomed and IT support, and provide competency-based training to patients, staff, and providers.

In addition, you will establish standardized training, participate in performance improvement, develop reporting procedures, and support

Qualifications

Note: Only education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
If using foreign education, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education.

Responsibilities

Coordinates, installs, maintains and manages telehealth technology inventory with Biomed and IT.
Provides competency-based training on advanced telehealth technologies to patients, staff, and providers.
Establishes standardized competency-based training for telehealth technology.
Participates in performance improvement activities to improve telehealth processes.
Develops reporting procedures, sampling techniques and measurements to identify weaknesses in telehealth work and procedures.
Coordinates clinic setup and monitoring of workloads for telehealth patient and provider clinics, including resource-based scheduling.
Supports complex telehealth programs requiring advanced technical skillsets.
Ensures patient privacy and compliance with information security and privacy regulations in telehealth operations.

Job description

Health Technician (Telehealth Clinical) Advanced

Department: Department of Veterans Affairs

The Health Technician (Telehealth Clinical) Advanced performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program.

Key Responsibilities

Total Rewards of a Allied Health Professional Duties of the Health Technician (Telehealth Clinical) (Advanced) include but are not limited to: Coordinates, installs, maintains and manages the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT. Provides established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.

Establishes standardized competency based training for telehealth technology, facilitating interactive simulations for clinical staff participating in telehealth programs. Participates in performance improvement activities aimed at improving the efficiency of the patient telehealth processes. Develops reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.

Coordinates clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including telehealth resource based scheduling. Supports designated complex telehealth programs that require advanced technical skillsets.

Completes standardized clinical questionnaires and templates within scope of training and applicable guidelines; ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Receives and schedules requests for simple and complex intra-facility, and inter facility telehealth appointments using an electronic resource-based scheduling system Refers patients to providers for screening for Telehealth.

Monitors and maintains schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations. Provides patient education via approved materials. Supports the Veteran in completing patient satisfaction surveys. Communicates effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.

Installs troubleshooting, inventory management, cleaning, and performing minor routine maintenance of assigned telehealth technology. Work Schedule: Monday - Friday, 7:30am - 4:00pm, subject to change based on needs of the facility. Virtual: This is not a virtual position. Functional Statement #: 01161F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-10-23.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.