Health Technician - Information Desk

U.S. Department of Veterans Affairs; Tulsa (OK); On-site; USD 36,000 - 47,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Health Technician for the Information Desk in Tulsa, OK. This role is crucial for facilitating patient communication and providing vital information at the healthcare facility. The ideal candidate will have strong interpersonal skills and a background in healthcare support, ensuring a welcoming environment for veterans and their families.

Benefits

Comprehensive benefits package

Opportunity for professional development

Job stability in federal employment

Qualifications

• Experience required in customer service and healthcare settings.
• Ability to assist patients in person and via phone inquiries.
• Knowledge of relevant health policies, including HIPAA.

Responsibilities

• Serve as the first point of contact for customers.
• Assist patients with mobility and provide necessary information.
• Maintain a safe work environment in compliance with regulations.

Skills

Communication skills

Knowledge of VISTA

Knowledge of Microsoft Outlook

Education

Successful completion of 2 years of study related to the position

Job description

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U.S. Department of Veterans Affairs provided pay range

This range is provided by U.S. Department of Veterans Affairs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$36,049.00/yr - $46,868.00/yr

Summary

Position is located within the Office of Communications, EOVAHCS. Position is 100% public contact position whose purpose it is to assist patients, visitors, and staff obtain information and/or directions needed to complete their business in either Muskogee or Tulsa. Incumbent will be asked to assist patients with mobility needs (indoors and outdoors). The incumbent is often the first staff member a patient or visitor will meet and , as such , much be able to greet the public in person.

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Duties

Major Duties include:

• Serving as first point of contact for customers.
• Knowledge of local VISTA, Microsoft Outlook, various options/menus including internet/intranet applications; understanding of computer equipment to determine when specialized support is needed
• Identifying situations of an emergent nature and promptly alerting appropriate medical center staff.
• Highly developed communication skills in writing and verbally; interacting with patients, their representative, and staff courteously; speaking in clear and simple language to ensure understanding
• Receiving visitors and callers, determining nature of business, and directing visitor or call to destination, directing visitor or caller to destination using verbal directions and/or medical center floor plan and/or information directories including VISTA and Outlook.
• Responding to internal phone inquiries and face-to-face inquiries from patients and staff.
• Skilled at using personal computer for entering and retrieving data; looking up patient appointment information in VISTA, assisting Veteran in contacting Primary Care or other departments for cancelling and rescheduling appointments.
• Demonstrating knowledge of VA Policies and Procedures; assisting with orientation of new volunteers about Information Desk, where things are located, and office of Communication policies and procedures.
• Maintaining a safe, secure, and healthy work environment; complying with Federal and state legal regulations; complying with Joint Commission on Accreditation of Healthcare Organizations requirements to include knowledge of National Safety Goals.
• Ability to function in stressful situations.
• Ability to screen requests according to priority, referring inquiries to appropriate sources.
• Ability to understand, use, and maintain directoried, personnel lists, and other guides and references.
• Knowing and following safety policies and procedures; knowledgeable of HIPAA policies and regulations.
  
  

Work Schedule: Monday - Friday 8:00 am - 4:30 pm

Position Description Title/PD#: Health Technician - Information Desk/PD13543A

Physical Requirements and Work Environment: Most duties performed will be while sitting at a desk. However, incumbent may be required to push a wheelchair back to where it is normally stowed, bend or kneel to obtain information or walking to assist patients in ambulation. Incumbent may also need to assist patients in abmulation, carrying of packages etc. up to 20 lbs. Work is performed in a medical center responsible for treating patients with a wide variety of medical problems including psychiatric diagnoses. Work is generally performed in an indoor setting at the Information Desk. The incumbent will: maintain a safe working environment for self and customers; attend safety training as mandated by medical center policies and procedures and; be considered a front-line employee and attend all education/training pertaining to front-line employee status.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver’s licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Selected applicant is subject to a restriction on movement following competitive appointment in 5 C.F.R. 330.502 for the first 90 days.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  
  

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Individual Occupational Requirements (IOR): All applicants for this position must meet one of the following for further consideration:

Specialized Experience (for positions GS-4 and above): Positions in this series range widely in type and include support duties to medical or health personnel such as audiologists, speech pathologists, medical officers, and optometrists. Therefore, technician experience that required application of the knowledge, methods, and techniques of the position to be filled;

OR,

Education and Training for GS-4: Successful completion of 2 years of study that included at least 12 semester hours in subjects related to the position;

AND,

In addition to the Individual Occupational Requirement, applicants must meet one of the following criteria:

General and Specialized Experience: Applicants must have 6 months of general experience and 6 months of specialized experience. General experience includes any type of work that demonstrated the applicant's ability to perform the work of the position or experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation. Specialized Experience includes that which equipped the applicant with the knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically related to the work of the position to be filled. Examples of specialized experience include but are not limited to: Knowledge of VISTA and Microsoft Outlook, an understanding of computer equipment, communication skills both verbally and in writing, knowledge regarding location of organizational units, functions, and key personnel within the medical center, entering and retrieving data, answering phones, greeting Veterans, their caregivers, and staff;

OR,

Education and Training: Successful completion of 2 years above high school with courses related to the occupation. This education must have been obtained in an accredited business or technical school, junior college, college or university for which high school graduation or the equivalent is the normal prerequisite. At GS-04, a portion of the education is usually directly related to the work of the position to be filled. Completion of appropriate training such as inservice training programs, training acquired while serving in the Armed Forces, and government-sponsored developmental training programs will be allowed credit on a month-for-month basis. Such training meets general or specialized experience requirements depending upon its applicability;

Note: When crediting education for qualifications, transcripts are required;

OR,

Combining Experience and Education: Equivalent combinations of successfully completed post-high school education and experience are also qualifying. If education is used to meet specialized experience requirements, then such education must include courses directly related to work of the position. Determine the applicant's total qualifying experience as a percentage of the 1 year of experience required for GS-04; then determine the applicant's education as a percentage of the 2 years of education that meets the requirements for GS-04. The total percentage must equal at least 100 percent to qualify an applicant for GS-04 (when crediting education, prorate the number of hours of related courses required as a proportion of the total education to be used).

Note: When crediting education for part or all of the qualifications, transcript (s) are required.



Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education



Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

The following will be communicated to applicants for VA employment in a testing designated position and will also be included in all VA vacancy announcements for such positions: All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drugs use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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