Health Technician (Hearing Instrument Technician)

Veterans Health Administration

Huntington (WV)

On-site

USD 41,000 - 59,000

Full time

14 days+

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Benefits offered by this job

Paid Time Off

Federal retirement benefits

Job summary

The Veterans Health Administration in Huntington, WV is seeking a Health Technician (HIS) to support Audiology clinical programs. Primary duties include patient care, assisting diagnostic and treatment procedures, charting and patient education.

Open continuous announcement with frequent referral cycles; duties include troubleshooting and repairing hearing aids, calibrating equipment, infection control, and EMR documentation. Telehealth prep and equipment setup are part of the role.

Qualifications

Patient care is primary in Audiology clinic.
Assist diagnostic and treatment procedures.
Maintain patient records and education.

Responsibilities

Troubleshoot hearing aids and repair as needed.
Calibrate audiometric equipment and perform checks.
Enter EMR notes and code procedures for co-signature.
Prepare equipment for in-person and tele-audiology visits.
Manage inventory and ordering of hearing aids and accessories.

Job description

Department: Department of Veterans Affairs

The Health Technician (HIS) supports the function of the clinical programs in the Audiology clinic. The duties and responsibilities are to be carried out in all clinical and other patient care areas involved with the Audiology service with the primary responsibility being patient care, supporting diagnostic and treatment procedures, patient charting and patient education.

Key Responsibilities

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until December 31, 2026. The initial cut-off date for referral of eligible applications will be July 30,2026 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Total Rewards of a Allied Health Professional Major duties may include but are not limited to: Troubleshoot hearing aids. Repair hearing aids. Perform visual checks of hearing aids. Perform auditory checks of hearing aid function. Inspect and troubleshoot hearing assistive technology accessories. Evaluate and troubleshoot alerting devices related to hearing assistance. Fabricate earmold impressions using proper (non-diagnostic) otoscopy.

Order earmolds based on audiologist plan of care. Fit earmolds for patients. Modify earmolds as necessary for patient comfort and effectiveness. Provide basic hearing aid information to patients and caregivers per treatment plan. Educate patients about realistic expectations for hearing aid use. Explain communication strategies to patients and caregivers. Provide aural rehabilitation information under supervision. Set up equipment for face-to-face audiology visits.

Prepare equipment for telehealth audiology visits. Conduct daily biologic listening calibration on audiometric equipment. Calibrate real-ear measurement equipment. Assist patients with hearing aid connectivity and pairing. Help patients download hearing aid applications on devices. Assist with pairing hearing aids and Bluetooth devices/accessories. Ensure timely and accurate documentation in patient medical records.

Enter electronic medical record notes per medical center policy. Code procedures in patient records for co-signature by supervising audiologist. Manage office supply inventory for the Audiology department. Track and manage loaner stock hearing aid inventory. Electronically order hearing aids and accessories. Verify hearing aid orders upon arrival for accuracy and completeness. Inspect new hearing aids and accessories upon receipt.

Package and mail hearing aids and accessories when needed. Process ROES transactions, including certifying and issuing hearing aids. Enter hearing aid repair and replacement orders in ROES. Respond to routine patient inquiries about hearing aid-related issues. Determine the nature of patient hearing aid inquiries. Address administrative questions from patients and visitors. Assist patients and visitors requesting information about Audiology services.

Manage infection control procedures for the Audiology clinic. Ensure patient safety regarding clinical supplies and equipment. Triaging phone calls and audiology requests for priority and urgency. Maintain clean and disinfected instruments, equipment, and work surfaces. Reprocess reusable medical equipment per facility policy and infection control standards. Maintain compliance with VA employee occupational health requirements.

Protect sensitive patient data per VA and Federal policies and regulations. Use word processing and office automation software for documentation. Utilize Veterans Health Information and Technology Architecture (VISTA). Access and use the Computerized Patient Record System (CPRS).

Work Schedule: Monday through Friday, 8:00am - 4:30pm Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Authorized Virtual: This is not a virtual position.

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $40736 – $59031/yr.

What is the application deadline?

Applications close on 2026-12-31.

Who is eligible to apply?

This position is open under the 'Public' hiring path.