Health Systems Program Manager — HIV/HCV/STI QA Lead

GLIDEsf; San Francisco (CA); Presencial; USD 85 000 - 90 000; Tempo integral

Resumo da oferta

GLIDE Health Empowerment & Access Team seeks a Health Systems Program Manager in San Francisco to oversee HIV/HCV/STI testing and prevention services, ensuring clinical excellence, regulatory compliance, and data-driven quality across all operations.

You will coordinate testing events with GLIDE staff and partners, supervise interns and staff, maintain HIPAA obligations, and deliver low-barrier services for PWUD and homeless populations.

Qualificações

• 2-3 years of equivalent work experience providing HIV/HCV/STI prevention education, phlebotomy, and/or testing to similar populations, OR equivalent combination of education (bachelor’s degree in public health or related field) and direct service experience.
• Minimum of 2-3 years of supervisory experience in a clinical, public health, or community-based setting, including direct oversight of full-time staff.
• Experience supervising staff in a unionized environment.
• Current California State Phlebotomy Technician I (CPT-1) certification or ability to obtain within 6 months of hire.
• CA Rapid HIV/HCV Test Counselor or ability to obtain within 6 months of hire.
• Basic Life Support (BLS) certification required within 3 months of hire.
• Demonstrates understanding of Harm Reduction as a public health model for social justice.
• Familiarity with social determinants of health (SDOH) and how they impact people experiencing homelessness and other marginalized populations.
• Strong communication skills and the ability to build rapport/trusting relationships with diverse populations to facilitate sharing of personal health data and other confidential information.
• Experience with venue-based testing and street-based settings (mobile testing, SROs, health fairs).
• Experience working with people who use drugs (PWUD) and people living with HIV/HCV.
• Knowledge of motivational interviewing techniques, counseling principles, and health education.
• Comfortable working in an environment with potential exposure to bloodborne pathogens (with appropriate PPE).
• Experience coordinating, implementing, and evaluating service delivery with community providers.
• Ability to implement Health Access / Harm Reduction Program objectives and activities; analyze and collect data and prepare reports.
• Ability to work independently in a fast-paced environment and exercise sound judgment.
• Excellent attention to detail, flexibility, and adaptability.
• Demonstrates cultural humility and ability to work effectively across cultures.
• Valid California Driver’s license in good standing required.

Responsabilidades

• Oversee QA process and chain of custody for all testing forms and laboratory requisitions.
• Train new staff on how to complete testing paperwork and support corresponding database entry and communicate new testing protocols and ensure adherence.
• Lead evaluation activities and provide programmatic support during monitoring periods.
• In coordination with the Asst. Director of Health Services, prepare and draft reports for audits by contract funding entities.
• Collect appropriate samples, run rapid HIV/HCV tests, external controls, and complete all required paperwork. Run QA on all STI, HIV/HCV testing paperwork for SFDPH & SF AIDS Foundation.
• Provide HIV, HCV, and STI risk reduction counseling, risk assessment, and disclosure sessions, and document and report new HIV/HCV/STI positives to SFDPH.
• Update daily temperature logs, run monthly controls, and submit monthly test batches and reports to appropriate partners.
• Manage ordering, invoicing, and inventory of testing and phlebotomy supplies, and monitor all perishable medical supplies for expiration.
• Collaborate with the Compliance and Impact (C&I) team on data management, reporting, and evaluation.
• Coordinate GLIDE staff for testing events, manage the testing calendar/staff scheduling, and collaborate with community partners to maintain and expand our community reach, including soliciting new venues for testing.
• Lead and oversee special events to promote testing, linkages to care, health and wellness, prevention education, etc., (includes Project Homeless Connect Community Day of Service, Street Health and Wellness Fairs).
• Attend city-level community testing coordination meetings (SFDPH) and care-coordination meetings with stakeholders.
• Adhere to professional boundaries and standards. Understand and follow basic ethics, values and principles of clinical regulatory practices.
• Adhere to all laws and requirements regarding HIPAA, confidentiality, child/adult protective services, contractual agreements, etc.
• Assist with other HEAT Programs activities, including syringe access services (SAS) and other provision of safer use supplies, street outreach, and community-based pop-up events.

Conhecimentos

Communication skills

Harm reduction understanding

Data management

Public health knowledge

Bilingual (English/Spanish)

Formação académica

Bachelor's degree in public health or related field

Descrição da oferta de emprego

GLIDE Health Empowerment & Access Team seeks a Health Systems Program Manager in San Francisco to oversee HIV/HCV/STI testing and prevention services, ensuring clinical excellence, regulatory compliance, and data-driven quality across all operations.

You will coordinate testing events with GLIDE staff and partners, supervise interns and staff, maintain HIPAA obligations, and deliver low-barrier services for PWUD and homeless populations.