Health Systems Informatics Technician 2

Ohio State University; Columbus (OH); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Retirement plan options

Health insurance (dental, vision, Rx)

Paid vacation & sick leave

Job summary

Ohio State University Health System Shared Services seeks a Health Systems Informatics Technician 2 to deliver telephone-based technical and application support for the EMR system, addressing both technical and end-user workflow issues. The role serves a diverse customer base including hospital staff, patients using portals, and Community Connect affiliate hospitals.

The position collaborates with IT infrastructure, technical support, and application teams to troubleshoot Tier 1 and Tier 2

Qualifications

• Minimum of a high school diploma or GED and at least 1 year of related work experience in customer support, healthcare, IT, or clinical applications support.
• Experience with electronic medical record systems and clinical workflows is a plus.
• Strong communication and problem-solving skills for support callers.

Responsibilities

• Provide telephone-based technical and application support for the EMR system (Tier 1/2).
• Troubleshoot and resolve issues across clinical applications and end-user workflows.
• Coordinate with IT infrastructure and application teams; document incidents and resolutions.
• Support system maintenance and operational activities to ensure reliable clinical applications.

Skills

Customer support

Healthcare IT

EMR support

Education

High School Diploma or GED

Job description

Job Title: Health Systems Informatics Technician 2

Department: Health System Shared Services | Desk Top Support

Job Description

The Clinical Applications Technician provides telephone-based technical and application support for the electronic medical record (EMR) system, addressing both technical and end-user workflow issues. This role supports a diverse customer base, including medical center staff, patients utilizing application portals, and Community Connect affiliate hospitals.

The position collaborates closely with IT infrastructure, technical support, and application teams to troubleshoot and resolve Tier 1 and Tier 2 support issues. Additional responsibilities include system maintenance, operational support activities, issue documentation, and other duties as assigned to ensure the reliability and effectiveness of clinical applications.

Minimum Qualifications

High school diploma or GED and one (1) year of relevant work experience in a customer support, healthcare, information technology, or clinical applications support environment.

Additional Information: Our Comprehensive Employee Benefits Include

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location: Ackerman Rd, 670 (2433)

Position Type: Regular

Scheduled Hours: 40

Shift: First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.