Health Support Specialist: Inbound Care & Solutions

United States Digital Space LLC; United States; Remote; USD 34,000 - 42,000; Full time

Job summary

United States Digital Space LLC is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver courteous, professional support. The CSR uses a computerized system to track interactions, resolve issues, and explain programs or services.

Key traits include a High School Diploma, strong communication, and the ability to multitask in a fast-growing environment.

Qualifications

• High School Diploma or equivalent.
• Prior customer-service experience preferred.
• Strong verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Proficient computer skills and internet navigation.
• Comfortable with data entry and documentation.

Responsibilities

• Handle inbound calls from members and providers.
• Input data and maintain accurate records.
• Provide courteous and professional customer service.
• Follow scripts and standard procedures while resolving inquiries.
• Escalate issues as needed and coordinate with internal teams.
• Meet or exceed call center metrics and quality standards.

Skills

Excellent communication skills

Ability to multi-task

Team collaboration

Microsoft Word & Outlook

Data entry accuracy

Problem-solving

Education

High School Diploma

Tools

Microsoft Word

Outlook

Email management

Job description

United States Digital Space LLC is seeking a Customer Service Representative to handle inbound calls from members and providers, input data, and deliver courteous, professional support. The CSR uses a computerized system to track interactions, resolve issues, and explain programs or services.

Key traits include a High School Diploma, strong communication, and the ability to multitask in a fast-growing environment.