Healthcare IT Services Engineering Manager

Oracle; United States; On-site; USD 102,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Paid holidays

Parental leave

Stock Purchase Plan

Disability coverage

Job summary

Oracle in the United States is seeking a hands-on manager to lead patient accounting application support teams, guiding troubleshooting and service delivery. The role emphasizes patient accounting workflows, healthcare systems knowledge, and strong leadership to ensure timely resolutions and stakeholder alignment, with a comprehensive benefits package.

You will collaborate with hospital stakeholders and Oracle product groups, mentor staff, and drive performance improvements across daily

Qualifications

• Hands-on management experience leading application support or technical teams while staying involved in troubleshooting and service delivery.
• Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
• Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
• Ability to investigate application and workflow issues, review root cause findings, and guide corrective action.
• Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
• Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.

Responsibilities

• Manage daily operations: Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
• Provide hands-on support: Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
• Manage team performance: Set expectations, provide feedback, address performance gaps, and develop employee skills.
• Oversee application changes: Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
• Lead issue investigations: Review root cause analysis, confirm corrective actions, and address recurring application and workflow problems.
• Maintain support standards: Keep procedures and technical documentation current and implement practical improvements to support delivery.
• Coordinate with stakeholders: Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

Skills

Hands-on management

Patient accounting background

Application support

Problem solving

Staff development

Customer communication

Job description

Oracle in the United States is seeking a hands-on manager to lead patient accounting application support teams, guiding troubleshooting and service delivery. The role emphasizes patient accounting workflows, healthcare systems knowledge, and strong leadership to ensure timely resolutions and stakeholder alignment, with a comprehensive benefits package.

You will collaborate with hospital stakeholders and Oracle product groups, mentor staff, and drive performance improvements across daily