Health Start Case Worker - Health and Human Services (1026)

COCONINO COUNTY, AZ; Page (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Coconino County is seeking a social services case manager to support low-income clients through comprehensive assessments and individualized case plans. The Health Start Program team provides home-based education, support, and advocacy in the northern region.

The role involves interviewing applicants, determining eligibility, coordinating with other agencies, and maintaining accurate records. A fingerprint clearance card and driver's license are often required, with a safety-sensitive,

Qualifications

• Experience conducting intake screenings and collecting relevant financial information.
• Ability to assess needs and develop client-centered case plans.
• Familiarity with eligibility rules for social services programs.
• Proficient in maintaining confidential client records.
• Experience coordinating services with other agencies.

Responsibilities

• Interview applicants and gather pertinent information for assistance.
• Conduct comprehensive assessments to identify needs and strengths.
• Explain eligibility rules for various programs to clients.
• Develop and review individualized case plans with goals and timelines.
• Provide referrals and follow-up to support short- and long-term goals.
• Coordinate services with partner agencies and document outcomes.
• Possibly conduct home visits and prepare reports.

Skills

Intake & assessment

Interpersonal communication

Documentation & records

Office software

Education

Associate degree in related field

Bachelor’s degree in related field

Equivalent combination of education/training/experience

Job description

Under general supervision performs work of moderate difficulty in social services case management for low-income clients; performs related work as assigned.

The Health Start Program is an evidence-informed home visiting program that provides home-based education, support, and advocacy services to pregnant/postpartum people and their families in the northern region of Coconino County. The Health Start Program team consists of a Program Coordinator, two (2) full-time Case Workers. Case Workers' carry a caseload of 25 families and conduct weekly in-home visits.

This position is funded by the Health Start program.

(Illustrative Only)

• Interviews and elicits pertinent information from persons applying for assistance
• Conducts comprehensive assessments with individuals and families to identify strengths and areas of need
• Interprets rules and regulations regarding eligibility for a range of programs
• Works with clients to develop individualized case plans, including specific goals and success strategies
• Provides referrals and information about other service providers, alternative assistance available, client responsibility and appeal rights
• Supports clients in meeting short and long-term goals throughout the term of the case plan
• Maintains and works with funding allocations
• Provides follow-up and case plan review and revision as needed
• Coordinates services with other agencies and makes presentations
• May conduct home visits
• Compiles data to prepare records and reports
• Attends required meetings and trainings

Essential functions of this position include: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, inmates and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.

Four years of experience of progressively responsible experience in social services work OR

Associate degree in a related field working with children and families and three years of experience of progressively responsible experience in social services work OR

Bachelor's degree in a related field working with children and families and two years of experience of progressively responsible experience in social services work OR

Any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

ADDITIONAL REQUIREMENT S: if the position is in Community Services department, then a fingerprint clearance card is required.

Must obtain an Arizona driver's license by date of hire and maintain it throughout employment. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.

PREFERRED QUALIFICATIONS

Work experience in social services, health education, public health, Community Health Worker, Home Visitor, or similar work-related experience OR, any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.

The ideal candidate will have an Associate's degree or is studying in a field related to working with children and families or public health, and some experience providing services to children and families. The ideal candidate also has experience establishing trusting relationships and working with diverse populations.

This position is safety sensitive.

This position is non-exempt from overtime.

Working knowledge of:

• Challenges and needs of the low-income population
• Available community resources
• Methods and procedures used in determining eligibility for social services
• Funding allocations
• Interviewing and investigative techniques
• Principles and practices of case management

Skill in:

• Eliciting information through intake screening interviews and financial documentation
• Interpersonal communication with culturally diverse clients
• Operation of various office equipment, including applicable software

Ability to:

• Assess the needs of low-income people and identify appropriate solutions
• Demonstrate tact, initiative, and sound judgment under challenging circumstances
• Work well with people of diverse social, cultural, and economic backgrounds
• Maintain strict confidentiality
• Prepare and maintain accurate documentation and records
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies, service providers, and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.