Health Services Rep: Bilingual Support & Growth

Telemedik; Mayagüez (PR); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free employee health programs

Career development opportunities

Paid leave

Job summary

Telemedik is seeking a Health Services Representative to serve as the first point of contact for members in Puerto Rico. You will provide phone support, explain health plan details, and resolve routine inquiries with a professional and empathetic approach.

Opportunities exist to support services across the United States in a dynamic, international environment. This full-time/temporary role requires on-site work in Guaynabo or Mayagüez and a commitment to HIPAA compliance.

Qualifications

• Minimum 1 year of Customer Service experience.
• High school diploma required.
• Knowledge of computer applications and Microsoft Office.
• Excellent verbal, written, and reading communication skills.
• Bilingual Spanish and English preferred.
• Ability to work rotating shifts (Mon-Fri, 8:00am–6:00pm).
• Strong customer service orientation, empathy and proactive attitude.

Responsibilities

• Answer member calls and provide clear information about their health plans.
• Guide and educate members about coverages, benefits and plan promotions.
• Document inquiries, actions taken and follow-ups, ensuring accuracy and compliance.
• Escalate unresolved situations or complaints to supervisors or appropriate departments.
• Participate in outbound calls, Contact Center projects and training programs.
• Maintain confidentiality of information and comply with HIPAA and internal policies.

Skills

Customer service

Bilingual (Spanish/English)

Verbal communication

Written communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Telemedik is seeking a Health Services Representative to serve as the first point of contact for members in Puerto Rico. You will provide phone support, explain health plan details, and resolve routine inquiries with a professional and empathetic approach.

Opportunities exist to support services across the United States in a dynamic, international environment. This full-time/temporary role requires on-site work in Guaynabo or Mayagüez and a commitment to HIPAA compliance.