Health Information & Front Desk Specialist

North Carolina Community Health Center Association; Greensboro (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

North Carolina Community Health Center Association seeks a Health Information Clerk & Patient Service Representative to ensure accurate medical records and friendly front-desk support. You will index records, handle release of information requests, verify patient identity, and assist with registration, check-in, and check-out.

This role requires strong computer skills, Microsoft Office proficiency, and the ability to work with HIPAA-compliant processes, while maintaining a courteous approach

Qualifications

• High school diploma and 1 year medical or general office experience preferred.
• Proficiency with Microsoft applications.
• Strong interpersonal skills.
• Ability to plan, organize and complete assignments.
• Working knowledge of computers.
• Ability to interact tactfully with hospital personnel and physicians.

Responsibilities

• Index and file documents into the patient’s electronic medical record (EHR).
• Monitor and process medical record and scanner/filer tasks.
• Request, receive, and scan external medical records into the EHR.
• Process release of information requests while ensuring HIPAA compliance.
• Verify patient identity and authorization for record release.
• Maintain transfer logs and release of information logs.
• Assist the Quality Improvement department with insurance chart audits.
• Provide front-desk support: greet, register, and verify demographics/insurance.
• Collect co-pays and balances; provide receipts and balance cash drawer daily.
• Schedule appointments and inform patients of financial responsibilities.
• Maintain waiting areas and perform closing procedures.
• Interpret and translate for patients and staff as needed.
• Answer calls and route triage to clinical staff; document interactions.
• Notify clinical team of patient arrival and print immunization records.
• Prepare daily reports for no-shows and recall lists.

Skills

Interpersonal skills

Multitasking

Time management

Computer literacy

Customer service

Organizational skills

Problem solving

Education

High school diploma

Tools

Microsoft Office

Excel

EHR/HER

Job description

North Carolina Community Health Center Association seeks a Health Information Clerk & Patient Service Representative to ensure accurate medical records and friendly front-desk support. You will index records, handle release of information requests, verify patient identity, and assist with registration, check-in, and check-out.

This role requires strong computer skills, Microsoft Office proficiency, and the ability to work with HIPAA-compliant processes, while maintaining a courteous approach