Patient Financial Navigator- Full Time

Holy Name Medical Center; Hackensack (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical coverage with employer contributions

Dental and vision plans

401(k) matching

Paid time off

On-site child care

Life insurance

Flexible spending accounts

Discounted prescriptions

Free on-site parking

Job summary

Holy Name Medical Center is seeking a dedicated individual for accurate patient registration and insurance verification. The role involves interacting with patients and ensuring smooth transitions to financial counseling. Candidates should have medical terminology knowledge and strong communication skills.

Successful applicants will benefit from a comprehensive benefits package including medical insurance, dental plans, and tuition reimbursement. The position requires flexibility in scheduling and the ability to work under pressure.

Qualifications

• 1-3 years of experience with computerized data entry.
• 1-3 years of hands-on experience working with medical health insurance companies.

Responsibilities

• Registers all patients accurately in an orderly manner.
• Processes insurance authorizations and patient inquiries.
• Collects and enters all patient insurance information.
• Determines patient benefit coverage, notifying them of financial responsibilities.
• Transitions patients to the Financial Counseling Department.
• Meets benchmarks and quality indicators set by Holy Name Medical Center.
• Demonstrates professionalism and flexibility in scheduling coverage.

Skills

Knowledge of medical terminology

Good communication skills

Ability to work independently

Ability to work well under pressure

Education

High School graduate or equivalent

Job description

Overview

Responsible for the complete and accurate registration of all patients in an orderly, expeditious and pleasant manner. Employee must have in-depth knowledge of insurance verification policies and procedures. Has understanding of computer terminals and printers in order to perform daily functions.

What You Will Do

• Promptly answers, screens and processes insurance authorizations and telephone inquiries with strict adherence to confidentiality agreements, policies and procedures.
• Provides patients information on Holy Name Medical Center patient programs, policies and procedures.
• Collects and enters all patient insurance information into the appropriate medical service software to complete patient records. Collection includes validation of active insurance and ensuring all precertification documents are on file prior to patient receiving service. Documentation is to be concise, thorough and accurate.
• Determines patient benefit coverage and notifies the patient of any financial responsibility prior to patient receiving service. Includes follow up of all self-insured and underinsured patients.
• Responsible for the transition of the patient to the Financial Counseling Department.
• Meets outlined Holy Name Medical Center benchmarks and/or quality indicators as monitored through audits or recordings.
• Supports organizational changes. Demonstrates professionalism and flexibility in providing coverage and/or availability for the Call Center via scheduling adjustments for unexpected absences, events or call volume variances.

Education Qualifications

• High School graduate or equivalent

Experience Qualifications

• 1-3 years experience with computerized data entry
• 1-3 years hands-on experience working with medical health insurance companies (specifically authorization)

Knowledge, Skills, And Abilities

• Ability to work independently.
• Knowledge of medical terminology, good communication skills and telephone technique.
• Must be able to work well under pressure.

Benefits and Additional Information

Full-time and part-time employees have access to a comprehensive benefits package designed to support health, financial security, and quality of life. Benefits include medical coverage with employer contributions, dental and vision plans, discounted prescriptions, on-site child care, 401(k) matching, tuition reimbursement, paid time off, flexible spending accounts, life insurance, and free on-site parking. Final base compensation will be determined based on employment status, skills, education, and/or experience. Holy Name is an Equal Opportunity Employer.