Health Services Manager

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 90,000 - 120,000; Full time

Job summary

St. Luke's University Health Network seeks a Community Health Manager in Bethlehem to lead chronic disease prevention across the Network.

You will hire, train, and supervise staff, coordinate school- and community-based initiatives, and ensure patient safety and program reporting. You will leverage EPIC for referrals, tracking, and reporting, build partnerships with schools and community groups, pursue grants, and report to the department VP.

Qualifications

• Bachelor’s degree required in healthcare, public health, or related field.
• Master’s degree preferred in healthcare, public health, or a related field.
• Minimum 5 years in healthcare with 2+ years in management/leadership.

Responsibilities

• Lead staff, including hiring, training, scheduling and evaluating performance.
• Coordinate school-based and community health initiatives across the Network.
• Develop and report on programs to ensure patient safety and grant outcomes.

Skills

Staff management

Training

Scheduling

Evaluation

Public health

Education

Bachelor's degree in healthcare/public health

Master's degree preferred

Tools

EPIC

Job description

Job Duties and Responsibilities

• Manage all activities and responsibilities for Chronic Disease prevention in Community Health.
• Hires, trains, schedules, and evaluates all assigned staff.
• Plans, implements, and organizes the care necessary to assure patient safety and meet the needs of patients, school-based initiatives, community-based initiatives, community/school immunization initiatives, and other clinical and non-clinical services as assigned across the Network service area utilizing EPIC for referrals, tracking and reporting as necessary.
• Manages the accreditation site visits for Community Health programs/ delegates responsibilities as needed for same (such as Diabetes).
• Acts as the liaison between the hospital, service lines, Information Technology, Star Community Health and Community Health and other departments and entities with the community-based organizations, schools and partners.
• Ensuring that vulnerable populations are included in Network initiatives.
• Works in conjunction with the community and the liaisons to build relationships to ensure a positive and visible St. Luke's presence in selected schools for clinical services initiated and provided by Community Health.
• Actively seeks grants, collects and organizes grant data to monitor effectiveness of assigned initiatives and submits reports highlighting effectiveness and sustainability of programs.
• Submits periodic reports to the department Vice President, as required.
• Takes the lead on EPIC related initiatives and is responsible to ensure Community Health programs can be integrated into Network systems for facilitated reporting.
• Pulls EPIC reporting for dashboards for Community Health clinical initiatives tracked by EPIC.
• Manages and grows the St. Luke's branded findhelp platform with internal and external partners in conjunction with the Community Health team.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.
• Other related duties as assigned.

Physical and Sensory Requirements

• Sit up to 4 hours per day; 2 hours at a time.
• Stand for up to 6 hours per day 3 hours at a time.
• Walk 6 hours per day; 20 minutes at a time.
• Consistently lift, carry and push objects up to 10 lbs.
• Frequently stoop and bend.
• Frequently reach above shoulder level.
• Must be able to perceive attributes of an object through touch.
• Must be able to hear as it relates to normal conversation, and high and low frequencies.
• Must be able to see as it relates to general, near, far, color and peripheral visions.

Education

Bachelor's Degree required, and master's degree preferred in healthcare, or public health.

Training and Experience

A minimum of 5 years' experience in healthcare and 2+ years of management and/or service line leadership experience (public health, physician practice or hospital management) preferred.

About St. Luke's University Health Network

St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children' Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as the #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.