Health Services Coordinator - ABA Intake & Authorizations

ABA Squad; Three Lakes (FL); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Bonus

Health Insurance

Paid Time Off

401(k)

Paid Holidays

Retirement Benefits

Dental Insurance

Vision Insurance

Job summary

ABA Squad in Florida is hiring a full-time Health Services Coordinator to support client intake, verify insurance, and handle authorizations. The role involves guiding families through the intake process, collecting referrals, and coordinating with payers to move cases forward.

The position offers a hybrid schedule with work-from-home on Mondays and Fridays and in-office on Tuesdays through Thursdays, reporting to the onboarding process and documentation teams.

Qualifications

• Experience in healthcare intake, insurance verification, or authorizations.
• ABA administration or pediatric therapy paperwork experience is a plus.
• Strong attention to detail and ability to manage multiple open cases.

Responsibilities

• Answer caregiver calls and guide families through intake.
• Collect and document intake information for new referrals.
• Send intake packets and consent forms to families.
• Follow up on incomplete paperwork and missing signatures.
• Verify insurance benefits and eligibility for new referrals.
• Request and track initial assessment and therapy authorizations.
• Maintain accurate records in company systems.

Skills

Healthcare intake

Insurance verification

Authorizations

ABA administration

Medical office administration

Phone and customer service

Documentation and records

Multi-system navigation

Tools

Payer portals

Company systems

Spreadsheets

Job description

Benefits:

• bonus


• Health insurance


• Paid time off


• 401(k)

ABA Squad

is hiring a full-time Health Services Coordinator to support our client intake and authorization process. This role is ideal for someone who is highly organized, detail-oriented, and comfortable working with families, insurance verification, and healthcare/ABA documentation.

This position is a key part of our onboarding process and helps move new referrals from initial caregiver inquiry to assessment and therapy authorization.

Schedule & Pay

• Full-time


• $25–$27/hour, based on experience


• Hybrid schedule


• Work from home: Mondays & Fridays


• In office: Tuesdays, Wednesdays & Thursdays

Benefits

• Paid Time Off


• Two weeks of Paid Time Off (PTO) per year


• Paid Holidays include: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day


• Retirement Benefits


• 401(k) retirement plan (optional enrollment)


• Insurance Benefits


• Health Insurance


• Dental Insurance


• Vision Insurance

What You’ll Do

• Answer caregiver calls and guide families through the intake process


• Collect and document intake information for new referrals


• Send intake packets and consent forms to families


• Follow up with caregivers on incomplete paperwork, missing signatures, and pending documents


• Verify insurance benefits and eligibility for new referrals


• Request and track initial assessment authorizations and therapy authorizations


• Maintain accurate records in company systems and intake tracking tools


• Follow up with families and insurance companies to keep cases moving forward


• Complete monthly eligibility checks and annual benefits verification for active clients

What We’re Looking For

• Experience in healthcare intake, insurance verification, authorizations, ABA administration, medical office administration, or a similar role


• Strong phone, follow-up, and customer service skills


• Excellent attention to detail and ability to manage multiple open cases


• Experience working with commercial insurance and/or Medicaid


• Strong organizational and documentation skills


• Comfortable learning and using multiple systems, spreadsheets, and payer portals


• ABA, pediatric therapy, or behavioral health experience is a plus

Why Join ABA Squad?

At ABA Squad, we care deeply about creating a positive experience for families from the very first call. We’re looking for someone who is proactive, dependable, and genuinely enjoys helping families navigate the intake process while keeping everything organized behind the scenes.

If you enjoy a fast-paced administrative role that combines family communication, insurance coordination, and process management, we’d love to hear from you.

Flexible work from home options available.