New Family Coordinator

BK Healthcare Management; Kansas City (MO); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance 95% covered

Dental insurance

Vision insurance

Life insurance

401K with company match

Holiday pay

Paid time off

Job summary

BK Healthcare Management is seeking a New Family Coordinator to oversee and coordinate the full client intake and start-of-care process across allocated entities. You will optimize lead conversion, ensure documentation is complete and compliant, and collaborate with multiple departments to deliver a smooth onboarding experience for families.

The role emphasizes ensuring timely assessments, coordinating authorizations, and maintaining high-quality family engagement while upholding HIPAA and

Qualifications

• Proficiency in documentation, organization and tracking skills.
• Excellent attention to detail and ability to multitask in a fast-paced environment.
• Experience with healthcare intake, ABA, care coordination, or client-facing operations preferred.

Responsibilities

• Owns and manages all client leads, ensuring efficient progression from initial contact through start of care.
• Coordinates intake and ensures required documentation is collected, complete, and compliant.
• Ensures timely scheduling and completion of initial assessments with the BCBA.
• Tracks and facilitates authorization processes with submissions and follow-ups.
• Supports staffing with recruitment/HR for each client.
• Maintains ongoing communication with families to set expectations and engagement.
• Monitors the full client pipeline and identifies delays or barriers and addresses them.

Skills

Documentation

Organization

Attention to detail

Multitasking

Computer skills

Education

Bachelor’s or Master’s in Social Sciences

Job description

Career Opportunities with BK Healthcare Management

A great place to work.

Careers At BK Healthcare Management

Current job opportunities are posted here as they become available.

ROLE: New Family Coordinator plays a vital role in overseeing and coordinating the full client intake and start of care process across allocated entity/entities. The Client Growth Coordinator is responsible for optimizing the conversion of clients leads into active clients by ensuring efficiency across intake, authorization, assessment, and service initiation while maintaining full compliance with insurance and company requirements.

The New Family Coordinator collaborates with multiple departments to facilitate the timely start of care, ensuring clients are progressed through each stage of the pipeline efficiently, supporting both company growth and a high-quality family experience.

WHY JOIN US?

• Competitive compensation and benefits package
• Friendly office environment!
• Great exposure to the emerging field of Applied Behavior Analysis (ABA)
• A rewarding position seeing the results of children with ASD reach their full potential
  • Full Benefits package
  • Health insurance paid 95% by the company
  • Dental, Vision, and Life Insurance
  • 401K with a company match
  • Holiday Pay
  • PTO

RESPONSIBILITIES:

• Owns and manages all client leads, ensuring efficient progression from initial contact through start of care
• Coordinates and oversees the intake process, ensuring all required documentation is collected, complete, and compliant
• Ensures timely scheduling and completion of initial assessments in collaboration with the Assessment Specialist BCBA
• Tracks and facilitates authorization processes, ensuring submissions, follow-ups, and approvals are completed efficiently
• Coordinates with recruitment/sourcing and HR to support timely and appropriate staffing for each client
• Ensures an efficient and smooth start-of-care experience for families
• Maintains ongoing communication with families to provide updates, set expectations, and ensure engagement throughout the onboarding process
• Tracks and monitors the full client pipeline, including intake, assessment, authorization, staffing, and start of care
• Identifies delays, drop-off points, and barriers, and takes action to resolve or elevate them
• Develops and maintains systems to track client progress, conversion rates, timelines, and overall pipeline performance
• Achieves key performance indicators (KPIs), including a minimum of 20 assessment authorizations and 80% start-of-care conversion rate in a given month
• Identifies process gaps and develops strategies under the guidance of the Director of Marketing and Patient Advocacy to improve efficiency, scalability, and consistency of the client onboarding process
• Contributes to building and refining workflows that support company growth
• Collaborates with Marketing, Clinical, Recruitment, and Regional teams to align on priorities, timelines, and client needs.
• Maintains and supports existing referral relationships through professional and consistent communication
• Participates in team meetings and integrates feedback to improve processes and outcomes.
• Adheres to all company policies and procedures, upholds ethical and professional standards, maintains client confidentiality, ensures HIPAA compliance, and complies with all relevant local, state, and federal regulations
• Demonstrates behavior that is aligned with the company core values

REQUIREMENTS:

• Proficiency in documentation, organization and tracking skills
• Exceptional attention to detail
• Decision making; Ability to multitask
• Computer proficiency
• Quick learner and ability to work in a fast-paced work environment where deadlines have to be met.

QUALIFICATIONS:

• Bachelor’s or Master’s degree in Social Sciences or related field preferred
• Experience in healthcare intake, ABA, care coordination, or client-facing operations preferred
• Familiarity with insurance, authorization, and healthcare processes preferred