Health Services Coordinator

Lutheran Family Services Rocky Mountains; Colorado Springs (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Lutheran Family Services Rocky Mountains seeks a Health Services Coordinator to educate refugees about health care in the United States, help them access services, and complete medical referrals.

The role works closely with case managers to arrange appointments, transportation, interpreters, and HIPAA-compliant documentation, while tracking health-related activities and advocating for clients in the refugee and asylee programs.

Qualifications

• Bachelor's degree (or 1–2 years related experience) required.
• Ability to work with refugees and diverse populations; sensitive to cultural differences.
• Experience in health-related data documentation and reporting preferred.
• Excellent written and verbal communication skills; report writing ability.
• Knowledge of health care systems in the United States helpful.

Responsibilities

• Educates clients about health care in the United States.
• Assists clients in accessing health care and medical coverage programs.
• Schedules medical and dental appointments for clients.
• Arranges transportation and interpreters as needed.
• Documents and reports health-related data; ensures HIPAA compliance.
• Works with case managers to coordinate comprehensive services.
• Advocates for clients and ensures equal treatment for all groups.
• Participates in community outreach for Refugee and Asylee programs.

Skills

Cross-cultural sensitivity

Math skills

Foreign language skills

Health-care knowledge

Written communication

Documentation skills

Crisis management

Team player

MS Office

Driver's license

Education

Bachelor's degree

1–2 years related experience

Tools

Microsoft Word

Microsoft Excel

Job description

SUMMARY

The Health Services Coordinator focuses on client education regarding health care in the United States, assists clients in accessing health care, and completes medical referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures that refugees receive initial health screening. Assists clients in obtaining medical coverage through available programs and assists with scheduling medical and dental appointments.
• Arranges for transportation for clients to appointments when appropriate. Obtains the services of an interpreter whenever necessary to ensure culturally appropriate delivery of services.
• Works closely with case managers to educate clients about the need and importance of health care in the United States.
• Works individually with clients identified as needing additional support with serious health conditions, including referrals to specialists and health education.
• Reports and tracks data concerning the frequency and type of health-related appointments for clients.
• Complies with Lutheran Family Services' and HIPAA standards for health related information and documentation.
• Provides data required for various reports, submits all required reports in a timely fashion. Monitors client health appointment attendance through telephone or personal contacts throughout the period of service.
• Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency's commitment to the dignity of all persons.
• Coordinates services with other key staff to ensure comprehensive services for refugees. Attends and participates in staff meetings and the screening work group.
• Participate in community outreach activities that advance the work and message of the Refugee and Asylee programs.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
• Ability to perform general mathematical functions and to explain to clients for whom English is not the primary language.
• Functional fluency in one or more foreign languages preferred.
• Applicants with experience or training in the health care sciences are preferred.
• Written communication skills, ability to write reports and to make presentations.
• Detail oriented, extensive documentation skills, organized and able to work in a multi-task environment.
• Skilled at crisis management, problem solving and mediation.
• Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
• Computer skills in Word, Excel, and the use of email and other applications.
• Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.