Career Navigation Coordinator - Refugee Services

Lutheran Family Services Rocky Mountains; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Job summary

The Career Navigation Coordinator at Lutheran Family Services Rocky Mountains coordinates Refugee Career Pathways across NM and AZ, trains staff, and leads data collection to improve employment outcomes for adult refugees.

They assess clients, develop career plans, refer to training and employment programs, and monitor progress to determine readiness for work. The role collaborates with partners and may supervise interns and volunteers.

Qualifications

• Bachelor's degree and 2–4 years related experience or equivalent.
• Experience in vocational counseling or training preferred.
• Strong communication and leadership abilities.
• Ability to work with diverse communities.

Responsibilities

• Coordinate navigation efforts between Refugee Career Pathways office locations across NM, AZ, and potential new sites.
• Lead onboarding and training for RCP staff and conduct regular convenings.
• Oversee reporting, audits, monitoring, and other program obligations.
• Facilitate employment orientation and career development sessions for adult refugees.
• Maintain client records and document progress toward career goals.
• Provide job readiness activities and resume development assistance.
• Develop and refer clients to appropriate training and vocational programs.
• Build relationships with community, vocational, and educational partners.
• Supervise interns and volunteers as needed.

Skills

Interpersonal skills

Organizational skills

Leadership

Written and verbal communication

Microsoft Office

Driver's license

Collaboration with diverse populations

Mission alignment

Education

Bachelor's degree

Job description

SUMMARY

The Career Navigation Coordinator position is responsible for multiple RCP site coordination, education, staff training and data collection and reporting of program activities. This includes the continuous assessment, vocational assistance, and counseling of adult refugee clients regarding their development toward employment. This position is responsible for the creation of employment and career development plans, for referring refugee community members to requested and/or necessary training, vocation, and employment programs, and for continuous assessment to determine refugees' job readiness and career development. This position plays a key role in the final determination of a refugee's readiness to work and transition from training programs to part- or full-time employment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate navigation efforts between Refugee Career Pathways office locations throughout New Mexico, Arizona, and potential new site locations.


• Responsible for training and onboarding new RCP employees.


• Responsible for leading convenings with RCP employees on a regular basis.


• Lead efforts related to reporting, audits, monitoring, or other program obligations.


• Distribute program updates and news with relevant staff.


• Complete employment orientation and specialized career development plan with adult refugees.


• Hold career development and employment planning sessions with adult refugees.


• Based on clients' interests, education, work experience, motivation and career goals, refer clients to appropriate training and vocation programs.


• Hold one-on-one meetings with employable refugees to determine progression and next steps.


• Recruit and enroll eligible program applicants into the Career Pathways Program.


• Assist Program participants with resume development, and other job readiness activities, as necessary.


• Maintain client records, including training program evaluations, internship supervisor reviews, case notes and other documents which demonstrate clients' progress toward career goals.


• Provide technical assistance and support for program clients to ensure successful program outcomes per program and client's goals. Coordinate services for community members served by Department of Vocational Rehabilitation.


• Work with team members to determine employer needs and necessary revisions of training programs for community members.


• Make recommendations regarding candidates' fit for job orders.


• Build and maintain relationships with community, vocational, educational partners.


• Document all referrals, counseling sessions, and client information in LFSRM database(s).


• Write Individual Responsibility Contracts for clients that obtain employment, as necessary.


• Coordinate childcare referrals and placements, as necessary.


• Maintain and document regular client contact and follow up per program requirements.


• Provide extended support for employed clients as necessary to promote job retention.


• Attend refugee network employment and training meetings.


• Perform other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in vocational counseling and/or training preferred.


• Strong interpersonal, organizational, and leadership skills.


• Ability to relate professionally and to collaborate with diverse individuals in a multicultural environment.


• Excellent written and verbal communication skills.


• Negotiation and conflict resolution skills.


• Demonstrated proficiency in Microsoft Office Suite.


• Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of $100,000/300,000/100,000.


• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES

This job may supervise interns and volunteers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.