Health Services Assistant

Penn State University; University Park (IL); On-site; USD 37,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University’s CAPS in University Park seeks a Health Services Assistant to be the first point of contact for student clients and campus partners. The role provides administrative support in a bustling counseling office environment.

The ideal candidate is detail-oriented, maintains confidentiality, and learns new technologies to support student care. Supports a 8:00 a.m.–5:00 p.m. schedule, 100% FTE, with potential for intermediate or support level based on qualifications.

Qualifications

• GED or HS diploma required; 2+ years relevant experience for intermediate level.
• Strong confidentiality and handling of sensitive information.
• Ability to learn new technologies and adapt to a busy office environment.
• Experience supporting student clients and campus partners is valued.

Responsibilities

• Answer and direct calls.
• Welcome student clients and visitors.
• Schedule appointments.
• Maintain records and file systems.
• Manage office communications and correspondence.
• Assist with various administrative functions.

Skills

Customer service

Communication

Confidentiality

Multitasking

Attention to detail

Education

GED or HS equivalency

Tools

EMR systems

SAP Concur Travel

25Live room scheduling

P-card expense reporting

PSUbuy

Purchasing processes

Job description

POSITION SPECIFICS

The Pennsylvania State University, Center for Counseling and Psychological Services (CAPS), University Park, has an opening for a Health Services Assistant starting November 2, 2026.

The Health Services Assistant is often the first point of contact for our student clients, visitors, and campus partners. In this important role, you will help create a positive and welcoming experience while providing administrative support in a busy counseling office environment.

CAPS is seeking someone who enjoys helping others, thrives in a collaborative setting, and communicates effectively. The ideal candidate is detail-oriented, experienced in maintaining confidentiality and handling sensitive information, and eager to learn new technologies that support student clients’ care.

This full-time position is based in the Student Health Center and follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., with a one-hour lunch break.

This is a full-time, year-round position (100% FTE) that may be filled at either the Support or Intermediate Level, depending on the successful candidate’s qualifications and experience.

Responsibilities include:

• Answering and directing calls
• Welcoming student clients and visitors
• Scheduling appointments
• Maintaining records
• Managing office communications
• Assisting with a variety of administrative functions

While not required, experience with the following is helpful:

• Electronic medical record (EMR) systems
• SAP Concur Travel
• 25Live room scheduling
• Purchasing card (P-card) expense reporting
• PSUbuy
• Purchasing processes (including ordering with tax exempt status)
• Coordinating and placing catering orders for meetings

Application Information

To help us better understand your interest, please indicate in your cover letter specific qualifications you would bring to the position.

Application review will begin immediately.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

If filled as Health Services Assistant - Intermediate Support, this position requires:General Equivalency Diploma (GED) or High School (HS)2+ years of relevant experience; Relevant education accepted in lieu of experienceRequired Certifications:NoneIf filled as Health Services Assistant - Support, this position requires:General Equivalency Diploma (GED) or High School (HS)No prior relevant work experience requiredRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $58,836.00.

Salary Structure- Information on Penn State’s salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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