Health Services Assistant

Penn State University; University Park (TX); On-site; USD 37,000 - 59,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits package

Paid time off

Job summary

The Pennsylvania State University, Center for Counseling and Psychological Services (CAPS) in University Park has an opening for a Health Services Assistant starting November 2, 2026. This full-time role supports a busy counseling office, greeting visitors and providing administrative support. The ideal candidate is detail-oriented, discreet with confidential information, enjoys helping others, and communicates effectively.

The position follows a Monday–Friday 8:00 a.m. to 5:00 p.m.

Qualifications

• GED or HS diploma required; 2+ years of relevant experience preferred for Intermediate level, relevant education accepted in lieu of experience.
• GED or HS diploma required; no prior work experience required for Support level.
• Strong confidentiality and ability to handle sensitive information; effective communication and attention to detail are essential.

Responsibilities

• Answering and directing calls.
• Welcoming student clients and visitors.
• Scheduling appointments.
• Maintaining records.
• Managing office communications.
• Assisting with a variety of administrative functions.

Skills

Communication skills

Customer service

Team collaboration

Attention to detail

Confidential information handling

Education

GED or HS diploma

Tools

EMR systems

SAP Concur Travel

25Live room scheduling

P-card expense reporting

PSUbuy

Purchasing with tax-exempt

Catering orders coordination

Job description

Remote Work Statement

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Position Specifications

The Pennsylvania State University, Center for Counseling and Psychological Services (CAPS), University Park, has an opening for a Health Services Assistant starting November 2, 2026.

The Health Services Assistant is often the first point of contact for our student clients, visitors, and campus partners. In this important role, you will help create a positive and welcoming experience while providing administrative support in a busy counseling office environment.

CAPS is seeking someone who enjoys helping others, thrives in a collaborative setting, and communicates effectively. The ideal candidate is detail-oriented, experienced in maintaining confidentiality and handling sensitive information, and eager to learn new technologies that support student clients' care.

This full-time position is based in the Student Health Center and follows a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., with a one-hour lunch break.

This is a full-time, year-round position (100% FTE) that may be filled at either the Support or Intermediate Level, depending on the successful candidate's qualifications and experience.

Responsibilities

• Answering and directing calls
• Welcoming student clients and visitors
• Scheduling appointments
• Maintaining records
• Managing office communications
• Assisting with a variety of administrative functions

Preferred Experience

• Electronic medical record (EMR) systems
• SAP Concur Travel
• 25Live room scheduling
• Purchasing card (P-card) expense reporting
• PSUbuy
• Purchasing processes (including ordering with tax exempt status)
• Coordinating and placing catering orders for meetings

Application Information

To help us better understand your interest, please indicate in your cover letter specific qualifications you would bring to the position.

Minimum Education, Work Experience & Required Certifications

If filled as Health Services Assistant – Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; Relevant education accepted in lieu of experience. Required Certifications: None.

If filled as Health Services Assistant – Support, this position requires: General Equivalency Diploma (GED) or High School (HS). No prior relevant work experience required. Required Certifications: None.

Background Checks / Clearances

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $36,888.00 - $58,836.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well‑being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

Campus Security Crime Statistics

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO Statement

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.