Health Services Assistant

RFK Community Alliance; Lancaster (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Generous paid time off

Holiday Pay

Educational Assistance

Employer paid life insurance

Employer paid Short- & Long-Term Disab

Retirement Plan with generous employer

Tuition Reimbursement

Comprehensive Employee Assistance

Job summary

RFK Community Alliance in Lancaster, MA is hiring a full-time Health Services Assistant to support the Health Services Department by handling clerical tasks, coordinating care, and maintaining documentation.

The role includes scheduling appointments, coordinating transport, uploading records to eHana, and assisting nursing staff. The position requires strong communication, accuracy, and reliability to serve residents effectively.

Qualifications

• High School Diploma; associate degree preferred.
• Medication Administration Certification required.
• Experience with e-Hana electronic health records preferred.
• At least one year working with children/adolescents in a residential setting.

Responsibilities

• Schedule and coordinate medical, dental, vision, and routine appointments.
• Coordinate transportation and accompany residents to appointments.
• Maintain health records and document health information in the eHana system.
• Support nursing staff and liaise with providers and residential programs.
• Ensure timely communication and follow-up of healthcare needs.

Skills

Communication

Computer literacy

Microsoft Office

Driver's license

Teamwork

Education

High School Diploma

Associate degree preferred

Tools

e-Hana

Job description

RFK Community Alliance

Lancaster, MA

Pay Range: $18.00 - $21.25

RFK Community Alliance has an exciting opportunity for a full-time Health Services Assistant.

Who We Seek

We seek a dynamic Health Assistant to provide clerical and coordination support to the Health Services Department. This position plays a key role in ensuring continuity of care for residents by managing medical documentation, coordinating healthcare appointments, maintaining health records, and supporting nursing staff with day-to-day health services operations. The Health Assistant serves as a liaison between healthcare providers, nursing staff, and residential programs to ensure accurate communication and timely follow-up of healthcare needs.

Medical Appointment Coordination

• Schedule and coordinate medical, dental, vision, and routine healthcare appointments for residents.
• Facilitate transportation and accompany residents to healthcare appointments.
• Communicate appointment details with residential and nursing staff and ensure appropriate follow-up.
• Obtain medical documentation and provider recommendations following appointments.

Medical Documentation & Records Management

• Upload and maintain medical records, appointment documentation, and healthcare forms within the electronic health record system (eHana).
• Ensure all health-related documentation is accurate, complete, and filed in a timely manner.
• Assist with data entry, reporting, and record maintenance for the Health Services Department.

Who You Are

You are an organized, detailed, and computer savvy professional who is looking to use your experience and skills in a collaborative group setting. Specific qualifications include:

• High School Diploma; Associate degree preferred
• Must be able to successfully complete Medication Administration Certification
• Proficient in e-Hana is preferred
• Minimum of one year working with children and adolescents in a residential setting
• Excellent communication skills and ability to work independently as well as part of a team
• Strong computer skills including Microsoft Office Suit
• A valid driver’s license
• Managing appointments and transporting residents to the scheduled appointments
• Documentation of appointments and any additional paperwork necessary for the resident’s records.

Shift

40 hours per week; Monday – Friday 9:00am – 5:00pm (Flexible)

Who We Are

RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.

How We Promote Equity, Cultivate Leaders, And Grow Together

At RFK Community Alliance, we’re dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn’t happen by accident, it’s by design. Together we are the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences throughout every level. Which is why we’re committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion and abilities. We take responsibility for the community we’re creating here at RFK Community Alliance, and we’re here to contribute to the progression of our society to a more inclusive and equitable one.

Why You’ll Love Us

In addition to being a part of a supportive team, we offer amazing employee benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance
• Employer paid life insurance
• Employer paid Short- & Long-Term Disability
• Retirement Plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

RFKCA offers a compassionate, inclusive company culture and excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA