Health Scholar Assistant

Jobvite, Inc.; Tacoma (WA); On-site; USD 23,000 - 29,000; Part time

Job summary

COPE Health Solutions is seeking a Health Scholar Assistant to support the Health Scholar program operations at our Tacoma site in a temporary role. The position requires 20 hours per week for 16 weeks, with a part-time schedule and onsite responsibilities.

Responsibilities include recruitment support, enrollment tracking, file management, and coordination of training operations under the guidance of the Program Manager and Regional Manager.

Qualifications

• Must commit 20 hours per week for two months (temporary position).
• Enrolled in or graduated from a college or university preferred.
• Enrolled in or graduated from the Health Scholar Program preferred.
• Strong customer drive and dedication to quality and success.
• Excellent interpersonal, oral and written communication skills.
• Detail-oriented and able to work well independently.
• Able to work collaboratively and effectively while handling multiple projects on various timelines in a fast-paced environment.
• Flexible with work hours, able to travel, and able to work evenings and weekends as needed.
• High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint).

Responsibilities

• Present program overviews to classrooms on college campuses.
• Support recruitment efforts by attending job/major fairs, distributing flyers on campus, or facilitating open house events.
• Respond to applicant phone and email inquiries in a timely manner.
• Develop and maintain trackers to ensure organization of enrollment processes.
• Prepare materials for orientation and interviews.
• Compose communication to applicants regarding their current status and next steps.
• Assist Leadership Team in ensuring that all applicants’ health records, background checks and drug screens are compliant with health system policies.

Skills

Customer service mindset

Communication skills

Independent work

Team collaboration

Attention to detail

Flexibility

Education

College/university degree preferred

Health Scholar Program preferred

Tools

Microsoft Office

Job description

Position Description

The Health Scholar Assistant will support the operational management of the Health Scholar program in a temporary capacity. The Health Scholar Assistant will be located at a single facility and will be assisting in key operational work as assigned by the Program Manager. The Health Scholar Assistant will maintain administrative activities alongside a team of student leaders and will focus their efforts dependent on the needs of their assigned site.

The successful candidate will support the COPE Health Scholars programs in a temporary capacity, with a commitment of 20 hours per week for at least two months.

FLSA Status: Non-Exempt

Salary Range: $17.13 per hour

Reports To: Regional Manager

Direct Reports: None

Location: Onsite- Tacoma, WA

Travel: None

Work Type: Temporary - 16 weeks

Schedule: Part Time - 10 hours per week

Recruitment and Enrollment

• Present program overviews to classrooms on college campuses
• Support recruitment efforts by attending job/major fairs, distributing flyers on campus, or facilitating open house events
• Respond to applicant phone and email inquiries in a timely manner
• Develop and maintain trackers to ensure organization of enrollment processes
• Prepare materials for orientation and interviews
• Compose communication to applicants regarding their current status and next steps
• Assist Leadership Team in ensuring that all applicants’ health records, background checks and drug screens are compliant with health system policies and are filed appropriately

File Management

• Assist COPE Health Solutions staff and Leadership Team in planning for and executing file audits of active files to ensure compliance
• Assist COPE Health Solutions staff and Leadership Team in auditing online platform profiles to ensure accuracy
• File paperwork as appropriate
• Enter information into online platforms as needed

Departmental Operations

• Work with the Scholars and Leadership Team to ensure that Scholars are appropriately scheduled for weekly shifts
• Assist COPE Health Solutions staff and Leadership Team to ensure that monthly hours are entered into online platform as appropriate and that timesheets are filed
• Assist COPE Health Solutions staff and Leadership Team to ensure that all weekly trackers are completed on a weekly basis

Training Operations

• Work with the Leadership Team to facilitate training workshops
• Assist COPE Health Solutions staff and Leadership Team to deliver lectures and skill stations on quarterly training dates
• Assist COPE Health Solutions staff and Leadership Team to administer written and practical exams

Other Duties

• Maintain an operational work plan as required by the Program Manager
• Assist in ensuring Policies and Procedures for the COPE Health Scholars Programs are upheld
• Assist with scheduling, space reservations and coordinating for meetings
• Attend and participate in Leadership Team and Executive Team meetings
• Maintain an open line of communication up and down the chain of command including bringing all questionable or “red flag” situations and matters to the Program Manager or Regional Manager
• Assist in the efficient execution of operations of program
• Meet or exceed all milestones, deadlines and deliverables of any work plan set by the Program Manager

Qualifications

• Must be able to commit 20 hours per week for two months (note that this is a temporary position)
• Enrolled in or graduated from a college or university preferred
• Enrolled in or graduated from the Health Scholar Program preferred
• Strong customer drive and dedication to quality and success
• Excellent interpersonal, oral and written communication skills
• Excellent customer service skills
• Detail-oriented and able to work well independently
• Able to work collaboratively and effectively while handling multiple projects on various timelines in an extremely fast-paced environment
• Flexible with work hours, able to travel, and be able to work on evenings and weekends as need arises
• High level of proficiency of Microsoft Office programs (Outlook, Word, Excel and PowerPoint)

What We Do

COPE Health Solutions is a national tech-enabled services firm, with a population health management analytics software solution Analytics for Risk Contracting (ARC), collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience, capabilities and tools needed to plan for, design, implement and support strategy development and execution. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed for value-based care.