Health Resource Navigator - Information & Referral

Wisconsin Women's Health Foundation; Madison (WI); On-site; USD 25,000 - 33,000; Part time

Job summary

The Wisconsin Women’s Health Foundation (WWHF) seeks an Information & Referral Specialist for the Well Badger Resource Center. You will work with individuals and families to understand needs, identify resources, and help them take the next step toward services.

This is a people-centered role combining problem-solving, resource knowledge, communication, and technology. You’ll also support resource management and directory accuracy across Wisconsin.

Qualifications

• Associate degree, bachelor’s degree, relevant professional certification, or equivalent combination of education, training, and experience in health, human services, social services, education, counseling, or a related field.
• 2+ years of relevant experience in patient care, case management, information and referral, care navigation, health education, counseling, community services, or another health or social service-related field.
• Ability to work set hours Monday through Friday during Well Badger’s hours of operation. This is an hourly position.
• Ability to obtain and maintain Certified Resource Specialist (CRS) certification within 12 months of hire. Certification and related training will be paid for by WWHF.

Responsibilities

• Provide personalized information and referral support through phone, text, email, chat, and other communication channels.
• Conduct real-time, client-focused assessments to understand each person’s needs, provide education, and offer informed choices about available resources.
• Research health, social service, and community resources using the Well Badger Online Directory and other reliable sources.
• Help individuals understand their options and take the next steps to access and connect with services.
• Communicate with service providers as needed to gather information, clarify available services, and support effective referrals.
• Conduct follow-up with individuals to check in on their progress, confirm they received the help they needed, and provide additional support or referrals when appropriate.
• Maintain accurate and timely documentation of interactions and referrals using Salesforce and other online systems.
• Offer satisfaction surveys to people who use Well Badger services.
• Participate in case discussions, case briefings, and team meetings to collaborate on complex or challenging situations and share information with colleagues.
• Work collaboratively and flexibly with team members to ensure coverage during Well Badger’s hours of operation.

Skills

Interpersonal skills

Communication

Research skills

Organizational ability

Independent work

Education

Associate or higher in health/ social services

Job description

The Wisconsin Women’s Health Foundation (WWHF) seeks an Information & Referral Specialist for the Well Badger Resource Center. You will work with individuals and families to understand needs, identify resources, and help them take the next step toward services.

This is a people-centered role combining problem-solving, resource knowledge, communication, and technology. You’ll also support resource management and directory accuracy across Wisconsin.