Health Programs Operations Lead

NYC Health + Hospitals; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

NYC Health + Hospitals is the largest public health care system in the United States, serving over a million New Yorkers annually. The role supports supervisory health service programs, training, and coordination across departments to ensure high-quality patient care and efficient operations.

The position emphasizes collaboration with medical staff, adherence to ICARE values, and the ongoing enhancement of clinical and administrative procedures within a large urban health system.

Qualifications

• Master’s degree plus 1 year of medically oriented health care experience.
• Bachelor’s degree plus 2 years of medically oriented health care experience.
• Equivalent combination acceptable; must at least have a Bachelor’s degree.

Responsibilities

• Consult with medical staff and other departments to plan and coordinate joint objectives; act as liaison between Medical Services and admin divisions.
• Provide administrative supervision for a health service program.
• Plan, develop, and conduct training to maintain staff proficiency in new equipment and methods.
• Allocate staff based on workload, space, and equipment.
• Supervise studies related to the service/program and implement improvements in procedures.
• Coordinate research projects and evaluate rehabilitative programs within the department.
• Direct processing of orders for equipment, prosthetic appliances, and medical supplies.
• Consult with clinical staff to clarify records and secure timely certification and verification.
• Analyze patient records to ensure reimbursement formulas are met and forms completed.
• Ensure compliance policies and procedures are current and followed.
• Oversee office administration and record keeping for the department.
• Supervise employee performance and development within assigned areas.
• Supervise preparation and publication of operational manuals and procedures.

Skills

Leadership

Communication

Math skills

Written skills

Education

Master’s degree in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling

Bachelor’s degree in one of the listed disciplines

Equivalent combination with Bachelor’s degree required

Job description

NYC Health + Hospitals is the largest public health care system in the United States, serving over a million New Yorkers annually. The role supports supervisory health service programs, training, and coordination across departments to ensure high-quality patient care and efficient operations.

The position emphasizes collaboration with medical staff, adherence to ICARE values, and the ongoing enhancement of clinical and administrative procedures within a large urban health system.