Health Program Rep I / Cerritos CA 90703

Mindlance; Cerritos (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

A national recruiting company is seeking a Health Program Representative I for a 5-month contract based in Cerritos, California. The position involves engaging with members of Care Management programs through inbound and outbound calls, gathering necessary information, and providing program details. Applicants should have a high school diploma and at least 6 months of customer service experience. Computer proficiency and the ability to follow defined protocols are essential. Optional overtime may be available.

Qualifications

• Minimum 6 months experience in telesales or customer service.
• Proficiency in computer and keyboarding skills.
• Ability to follow policies and protocols.

Responsibilities

• Provide initial contact between Care Management programs and members.
• Handle inbound/outbound enrollment and engagement calls.
• Gather and record appropriate member information.

Skills

Customer service

Call handling

Data gathering

Education

High School Diploma or equivalent

Job description

Contract

Company Description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Job Description

Business Health Program Rep I

Contract 5 Months

Work Schedule 8AM – 5PM with 1 hr. lunch. There will be optional overtime during week and on Saturdays as needed.

Qualifications

Essential Functions

• Responsible for providing initial contact between distinct Care Management programs and specific identified members.
• Under direct supervision handles inbound/outbound enrollment and engagement calls with eligible members to provide information regarding program features.
• Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
• Encourages members to participate in the Care Management programs by providing information about the program, outlining program features/value and explaining available services.
• Records call details and utilize call scripts as needed based on client requirements.
• Directs member inquiries to appropriate clinical staff. Initiates referrals and manages consults from clinicians for participants registered in Care Management.
• Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
• Contacts physician offices to obtain demographic information or related data as needed.
• Requires HS diploma or the equivalent; 6 months experience in a telesales or customer service demonstrating ability to influence customers/ members; or any combination of education and experience, which would provide an equivalent background.
• Computer/keyboarding proficiency and the ability to follow defined policies and protocols required. Knowledge of company products, services and benefits preferred.

If you are available and interested then please reply me with your “Chronological Resume and call me on (678)-405-3590 .

Additional Information

Thanks & Regards,