Health Plan Patient Navigator

Trinity Health Mid-Atlantic; Fresno (CA); On-site; USD 83,813,000 - 117,338,000; Full time

Job summary

Trinity Health is seeking a Full-time Health Educator to advise and counsel health plan members, patients, and staff on wellness and chronic disease management. The role involves motivational interviewing, group seminars, and coordination with healthcare teams to close gaps in care.

The candidate should possess an LVN license in California or a relevant Bachelor’s degree, with bilingual English/Spanish abilities and strong data/reporting skills.

Qualifications

• Bachelor’s degree in Nursing or Health Education is required.
• CA LVN license may substitute for the degree.
• Three years of experience in health promotion or chronic illness management.
• Knowledge of disease and lifestyle topics (smoking cessation, weight management, nutrition, etc.).
• Proficiency in statistical reporting, spreadsheets, word processing, and databases.

Responsibilities

• Advise and counsel on healthy lifestyle requirements and wellness planning.
• Identify health risk factors and manage chronic illness with clients.
• Motivate and educate through seminars and health education materials.
• Coordinate services with related health departments for optimal patient care.
• Interface with providers, health plans, and staff to improve outcomes.

Skills

Bilingual EN/ES

Health education

Counseling skills

Motivational interviewing

Communication skills

Education

Bachelor's degree in Nursing/Health Education

Licensed Vocational Nurse (LVN) in CA

Tools

Electronic Health Records (EHR)

Job description

Employment Type: Full time Shift

Reporting to the Director CVHP Operations, CVHP Operations, this position is responsible for working closely with health plan member clients, physicians, pharmacists, and physician office staff, via phone, internet, in person and/or through group seminars, and distribution of health education materials to promote wellness. The incumbent is responsible for advising and counseling on the important requirements for a healthy lifestyle, working with clients to identify health risk factors and manage chronic illness, and motivate individuals to realize their optimum health potential. This position also advises and counsels on the important requirements of Medicare STARS, Healthcare Effectiveness Data and Information Set (HEDIS), and Hierarchical Condition Categories (HCC) with provider staff to identify health risk factors and gaps in quality of care. The incumbent will interface with clients using motivational interviewing and reflective listening skills in order to develop an understand of barriers to meeting health related goals, develop a client specific wellness plan, set goals for health improvement, and monitor goal attainment. The incumbent will coordinate services with other health-related departments and organizations for optimal patient care and satisfactory outcomes.

REQUIREMENTS

• 1. Bachelor’s degree in Nursing, Health Education, or related field is required. High school diploma or equivalent and current licensure as a Licensed Vocational Nurse (LVN) in the State of California and three (3) years of experience as an LVN may substitute for the degree requirement.
• 2. Three (3) years of experience working in health promotion, chronic illness management, or other clinical population health field is required. Experience in an ambulatory care setting is preferred.
• 3. Knowledge of specific disease and lifestyle related topics such as smoking cessation, weight management, nutrition, pre/post-natal care, stress reduction and chronic conditions is required.
• 4. Proficiency in compilation of statistical reporting, computer skills (spreadsheets, word processing, database), and effective written and verbal communication skills are required.
• 5. Demonstrated ability to function independently, strong organizational skills and flexibility are required.
• 6. Ability to develop positive working relationships with a wide variety of individuals is required.
• 7. Experience in quality and/or data analysis is required.
• 8. Bilingual fluency in English and Spanish is required.
• 9. Experience with Electronic Health Record preferred.
• 10. Certification from an accredited professional wellness coach training program is preferred.

Pay Range $29.25 - $40.95

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.