Health Plan Business Analyst — Claims & Benefits Optimizer

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 70,000 - 95,000; Full time

Job summary

Independence Blue Cross in Philadelphia seeks a Business Analyst to support claim operations with process improvements and system enhancements across claims administration, benefits, provider data, and provider services.

The role gathers requirements, analyzes data, and collaborates with operations, technology, and vendor teams to drive improvements and ensure accurate documentation and compliance throughout project lifecycles.

Qualifications

• Bachelor's degree in business administration, healthcare administration, or a related field.
• Two or more years of experience in business analysis, process improvement, or a related role within a health plan, third-party administrator, or healthcare payer environment.
• Experience and working knowledge of health plan workflows, such as claims processing, benefit administration, or provider data management.
• Strong analytical and problem-solving skills, including the ability to interpret healthcare administrative data, reconcile discrepancies, identify root causes, and evaluate solutions.
• Proficiency with Microsoft Excel, Word, and PowerPoint, SQL and Tableau and familiarity with process-mapping and collaboration tools.
• Strong written and verbal communication, meeting facilitation, and stakeholder collaboration skills.
• Ability to manage competing priorities, meet deadlines, work independently, and maintain accurate documentation.

Responsibilities

• Gather, analyze, validate, and document business requirements for claims, benefits, provider data, and member and provider inquiry processes.
• Evaluate current workflows, investigate processing errors, payment discrepancies, manual activities, and service issues, and recommend improvements based on root-cause analysis.
• Analyze claims, benefits, provider, and service data to identify trends, reconcile discrepancies, and report on accuracy, turnaround times, work inventory, and other operational measures.
• Partner with operations, technology, provider network teams, and vendors to clarify requirements, assess downstream impacts, and coordinate system and process changes.
• Maintain traceability among business needs, approved requirements, business rules, and test results, including changes related to provider contracts, and compliance guidance.
• Experience with core health plan administration platforms, electronic data interchange (EDI), provider reimbursement methodologies, or commercial, Medicare, or Medicaid products.
• Support implementation through procedure updates, and post-implementation validation of operational results.
• Track assigned deliverables, communicate progress, and elevate risks, issues, and dependencies promptly.

Skills

Excel

Word

PowerPoint

SQL

Tableau

Process mapping

Collaboration tools

Communication

Education

Bachelor's degree in business administration/healthcare administration or related field

Tools

EDI

Core health plan platforms

Job description

Independence Blue Cross in Philadelphia seeks a Business Analyst to support claim operations with process improvements and system enhancements across claims administration, benefits, provider data, and provider services.

The role gathers requirements, analyzes data, and collaborates with operations, technology, and vendor teams to drive improvements and ensure accurate documentation and compliance throughout project lifecycles.