Health Plan Account Manager- REMOTE

Lensa; Jackson (MS); Remote; USD 59,000 - 94,000; Full time

Job summary

A leading company is seeking a Health Plan Account Manager to support Employer Account Executives and maintain client relationships. The role involves resolving issues, managing accounts, and collaborating on client initiatives. Ideal candidates will have a Bachelor's degree and relevant experience in client service or account management.

Qualifications

• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without visa or residency sponsorship.

Responsibilities

• Work directly with Employer Groups to resolve issues and ensure member satisfaction.
• Support client audits and assist with client presentations.
• Document interactions with assigned accounts in Salesforce CRM.

Skills

Interpersonal Skills

Organization

Prioritization

Education

Bachelor's Degree in business or related field

HS diploma or GED

Tools

Salesforce CRM

Job description

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Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Health Plan Account Manager - REMOTE

Job Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future.
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications.
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership.
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow-up with stakeholders or clients.
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs.
• Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services.
• Support Employer Group retention through: proactive and thorough issue resolution, ensuring an understanding of client's challenges, priorities, and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship.
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including meeting agendas and notes, dependencies or risks, key decision points and outcomes, next steps, and responsible parties; ensure data is captured accurately for the overall client relationship management.
• Other duties as assigned.

Education & Experience

• Bachelor's Degree in business or related field, or equivalent work experience; HS diploma or GED required.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without visa or residency sponsorship.

Additional Qualifications

• Ability to develop effective selling messages, presentations, and proposals that drive sales.
• Strong interpersonal skills to facilitate meetings, resolve conflicts, build consensus, and influence across departments and levels.
• Ability to balance compliance, business goals, and risks while driving initiatives.
• Strong organization and prioritization skills, attention to detail, and ability to manage multiple projects under pressure.
• Effective in a matrixed team environment.

Preferred Qualifications

• Healthcare or PBM industry experience.
• Prior pharmacy technician experience and/or CPhT certification.

Physical Demands

• Ability to travel up to 30%.
• Work outside standard hours including nights and weekends as needed.
• Constant sitting, handling, talking, and hearing.
• Frequent reaching with hands and arms.
• Occasional standing, walking, stooping, kneeling, crouching, and lifting up to 25 pounds.
• Specific vision abilities required.

Employees must understand and comply with security responsibilities, legal, regulatory, contractual, and internal policies.

Potential pay ranges from $59,000 to $94,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer committed to diversity and inclusion. We encourage candidates of all backgrounds to apply.

If you require a reasonable accommodation during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].