Health Navigator (Bilingual)

San Francisco AIDS Foundation; San Francisco (CA); On-site; USD 33,947 - 48,349; Full time

Benefits offered by this job

Comprehensive benefits package

PTO of up to 29 days after two years

403(b) retirement plan with matching contribution

Job summary

The San Francisco AIDS Foundation is seeking a Health Navigator to facilitate access to HIV prevention, care, and supportive services in San Francisco. This role involves engaging clients, registering them for services, and maintaining a positive environment. Ideal candidates will have 4 years of relevant experience, strong interpersonal skills, and be bilingual in Spanish and English. The compensation is $29.87 per hour, with a competitive benefits package including PTO and retirement plans.

Qualifications

• 4 years of relevant experience in community health, sexual health education, and benefits navigation.
• Experience working with Queer, Trans, Gender Non-Conforming, and BIPOC communities.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet and engage clients and visitors in person and by phone.
• Register clients and check them into appointments.
• Maintain a clean, welcoming, and safe front-of-house environment.

Skills

Interpersonal communication

Customer service

Bilingual in Spanish and English

Education

High school diploma or equivalent

Job description

At SFAF we show up for our community with expertise, empathy, and a commitment to creating space where everyone can show up fully. If you want to make a meaningful impact in an environment that’s as affirming as it is effective, we’d love to meet you.

Who are we?

San Francisco AIDS Foundation (SFAF) envisions a future where health justice is achieved for all people living with or at risk for HIV. Our mission is to promote health, wellness, and social justice for communities most impacted by HIV through sexual health and substance use services, advocacy, and partnership. We need passionate advocates for social change that embody our five key values: Justice, Dignity, Courage, Leadership, and Excellence.

What is the position?

Health Navigators are key members of the SFAF team, responsible for facilitating seamless access to HIV prevention, care, and supportive services across both our agency and external partners. As a welcoming first point of contact at both our Howard Street and Castro locations, Health Navigators ensure a warm, respectful, and safe environment while helping clients understand and access available services. The role supports the flow of daily operations, supports benefits and entitlements access, and maintains clean, well‑organized shared spaces.

Responsibilities

• Greet and engage clients and visitors in person and by phone. Assess needs, provide accurate information and referrals, and guide clients to appropriate internal programs or external resources.
• Register clients and check them into appointments as needed.
• Maintain a clean, welcoming, and safe front‑of‑house environment at 940 Howard Street and Strut.
• Provide de‑escalation and crisis intervention support when needed, ensuring a trauma‑informed and culturally competent approach.
• Work closely with the nursing, clinical, housing, and financial benefits, and other Program teams for referrals and linkage, coordinate follow‑up, and co‑manage care plans that promote client retention and engagement in services.

Qualifications

• High school diploma or equivalent and 4 years of relevant experience in community health, sexual health education, benefits navigation, and customer service.
• Experience working with our priority populations such as Queer, Trans, Gender Non‑Conforming, and BIPOC communities.
• Excellent interpersonal and intercultural communication skills.
• Ability to manage multiple tasks with competing priorities in a fast‑paced client‑facing environment.
• Experience with data entry, service documentation, appointment scheduling, and administrative support.
• Strong follow‑through, problem‑solving skills, and a high degree of reliability and professionalism.
• Bilingual in Spanish and English.

Location

This position is co‑located at both 940 Howard and 470 Castro, San Francisco, and will occasionally require traveling to other office locations or off‑site meetings as required by the job. The role may include evening and weekend coverage.

Compensation and Benefits

Hourly Rate: $29.87 per hour.

Benefits: SFAF offers a comprehensive and competitive benefits package for our full‑time employees. We offer combined PTO/Sick Time Off of 24 days for the first two years of employment, 29 days after two years. For retirement we offer a 403(b) Plan and SFAF matches employee contributions (1 to 1) up to 3% of salary.

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, people with disabilities, women, LGBTQ individuals and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.