Health Navigator

Northwest Michigan Community Action Agency, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Northwest Michigan Community Action Agency, Inc. is seeking a Community Navigator to improve access to health, behavioral health, and social services through screening, referrals, and care coordination.

You will support individuals and families with housing, transportation, food security, healthcare access, employment, and financial stability. The role involves conducting screenings, identifying barriers, providing referrals, assisting with applications and appointments, and coordinating

Qualifications

• Strong communication, organization, assessment and documentation skills.
• Customer service oriented with ability to maintain confidentiality.
• Ability to work with diverse populations and communities.

Responsibilities

• Conduct health-related social needs screenings and assessments.
• Identify barriers related to housing, transportation, food security, employment, healthcare access, behavioral health, and financial stability.
• Provide referrals and navigation support for healthcare, behavioral health, housing, utilities, food, transportation, workforce services, public benefits, and family resources.
• Assist participants with applications, eligibility determination, appointment scheduling, and service access.
• Conduct follow-up activities and maintain closed-loop referrals.
• Coordinate services among providers and community partners.
• Receive and process referrals from healthcare providers, schools, and community organizations.
• Maintain accurate participant documentation and referral tracking records.
• Conduct outreach activities, presentations, resource fairs, and community engagement efforts.
• Maintain current knowledge of community resources.
• Participate in training, supervision, and quality improvement activities.

Skills

Communication

Organization

Assessment

Documentation

Customer service

Problem solving

Relationship building

Education

Associate degree in Human Services/Education/Public Health

High School diploma or equivalent

Job description

Job Summary

The Community Navigator improves access to health, behavioral health, social services, and community resources through screening, referral, follow-up, and care coordination services. The position assists individuals and families in addressing social determinants of health including housing, transportation, food security, healthcare access, employment, and financial stability.

Duties and Responsibilities

• Conduct health-related social needs screenings and assessments.
• Identify barriers related to housing, transportation, food security, employment, healthcare access, behavioral health, and financial stability.
• Provide referrals and navigation support for healthcare, behavioral health, housing, utilities, food, transportation, workforce services, public benefits, and family resources.
• Assist participants with applications, eligibility determination, appointment scheduling, and service access.
• Conduct follow-up activities and maintain closed-loop referrals.
• Coordinate services among providers and community partners.
• Receive and process referrals from healthcare providers, schools, and community organizations.
• Maintain accurate participant documentation and referral tracking records.
• Conduct outreach activities, presentations, resource fairs, and community engagement efforts.
• Maintain current knowledge of community resources.
• Participate in training, supervision, and quality improvement activities.
• Represent NMCAA in a professional, friendly, and caring manner.
• Perform other duties as assigned.

Travel Requirements

Travel throughout NMCAA service areas is required to meet with participants, schools, healthcare partners, and community organizations.

Licensing and Other Requirements

Valid driver's license, proof of insurance, reliable transportation, successful background check, and ability to obtain Community Health Worker certification.

Work Hours

Monday through Friday, generally 7:30 a.m. to 4:30 p.m. Occasional evening and weekend hours may be required.

Education and Experience

Associate degree in Human Services, Social Work, Public Health, Education, Counseling, or related field preferred. High school diploma or equivalent required. Two years of related experience preferred.

Required Skills and Abilities

Strong communication, organization, assessment, documentation, customer service, problem-solving, and relationship-building skills. Ability to maintain confidentiality and work effectively with diverse populations.