Health IT Customer Support Specialist

Myaidin; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Aidin is seeking a Customer Support Associate to deliver best-in-class service for Aidin users in hospitals and provider facilities across the United States. You will handle daily engagements via email, chat, and phone, providing product expertise and escalating complex issues when needed.

You will join a team committed to advancing Aidin's promise to create a health ecosystem where patients transition on time to the best provider.

Qualifications

• 3+ years of experience in customer support.
• Ambition for growing your professional career in technology.
• Curiosity and problem-solving skills that foster ownership and pride in providing solutions.

Responsibilities

• Answer emails, chats, and phone calls from customers.
• Develop expert working knowledge of Aidin products and services.
• Collaborate with teammates to ensure accurate reporting and coverage of channels.

Skills

Experience in customer support

Career growth in tech

Empathy and ownership

Positive attitude

Adaptability and resilience

Healthcare IT domain knowledge

Job description

Aidin is seeking a Customer Support Associate to deliver best-in-class service for Aidin users in hospitals and provider facilities across the United States. You will handle daily engagements via email, chat, and phone, providing product expertise and escalating complex issues when needed.

You will join a team committed to advancing Aidin's promise to create a health ecosystem where patients transition on time to the best provider.