Health IT Applications Support Analyst I

St. Joseph's/Candler; Savannah (GA); On-site; USD 48,000 - 62,000; Full time

Job summary

St. Joseph's/Candler in Savannah, GA seeks an Application Support Analyst I to proactively anticipate and meet user needs while aligning with regulatory requirements and Strategic Information Systems goals.

The role involves reviewing, analyzing, and modifying application systems, coordinating testing, and facilitating go-live and upgrade activities. You will work closely with Analysts II and III, operations managers, and business units to provide trained support, accurate documentation, and

Qualifications

• Bachelor's degree in Information Technology or equivalent required.
• Final year students may be considered for internship or entry-level.
• Experience in health systems or hospital IT preferred.
• Strong communication and collaboration skills.

Responsibilities

• Provides direct support in use of application software to customers including problem resolution, research of functionalities, responding to questions and staff training.
• Coordinates and provides the implementation of new or upgraded software applications. Ensures comprehensive software test scenarios are developed to ensure thorough testing of new or upgraded applications prior to live date.
• Customizes dictionaries, security levels, menus and screen displays according to request. Maintains current and complete documentation changes for all supported applications.
• Participates on projects as assigned. Attends and actively participates in required meetings. Provides written or oral project or work status reports as required.
• Ability to break down simple to intermediate problems into manageable tasks. Ensures software vendors have the information and resources necessary to resolve application problems.

Skills

Problem resolution

Customer support

Documentation

Vendor coordination

Testing

Education

Bachelor's degree in Information Technology

Bachelor's degree

Final year students may be considered

Tools

Windows OS

Microsoft Office

Job description

St. Joseph's/Candler in Savannah, GA seeks an Application Support Analyst I to proactively anticipate and meet user needs while aligning with regulatory requirements and Strategic Information Systems goals.

The role involves reviewing, analyzing, and modifying application systems, coordinating testing, and facilitating go-live and upgrade activities. You will work closely with Analysts II and III, operations managers, and business units to provide trained support, accurate documentation, and