Health IT Application Specialist — EHR Support Lead

Helio Health; City of Syracuse (NY); In loco; USD 63.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sign-On Incentive

Descrizione del lavoro

Helio Health is hiring a Health Information Technology (H.I.T.) Application Specialist to maintain and support the EHR environment. The role is on-site in Syracuse, NY, with a competitive salary range and a sign-on incentive up to $1,500.

You will work directly with the H.I.T. Director and clinical staff to optimize workflows, provide end-user support, and ensure data integrity across systems. The position requires healthcare IT experience and strong communication skills.

Competenze

• Associate's degree required; Bachelor’s degree preferred.
• 3 years’ experience in a healthcare or clinical setting, and/or Health Information Technology.
• In-depth knowledge of privacy laws, workflows, policies and procedures, and regulatory requirements.
• Strong analytical, problem-solving, and communication skills.
• Experience with SQL and Office 365.

Mansioni

• Understand workflow and assist users in leveraging the clinical informatics systems to support and inform high quality care.
• Develop mastery of the H.I.T. systems to support all Helio Health end users.
• Manage the H.I.T. help desk to resolve system and user issues and ensure end user satisfaction.
• Use metrics and data to continually improve the H.I.T. services.
• Maintain working relationships with the application and systems vendors.
• Provide end user support for NYS OASAS and OMH forms.
• Create and update forms within the EHR, including introductory level coding.
• Support digital adoption initiatives.
• Be part of an on-call rotation to support after-hours needs.

Conoscenze

Analytical & problem-solving

Interpersonal / customer service

Communication skills

Leadership / change management

SQL

Office 365

Typing speed 50+ wpm

Formazione

Associate's degree

Bachelor's degree preferred

Strumenti

Office 365

Descrizione del lavoro

Helio Health is hiring a Health Information Technology (H.I.T.) Application Specialist to maintain and support the EHR environment. The role is on-site in Syracuse, NY, with a competitive salary range and a sign-on incentive up to $1,500.

You will work directly with the H.I.T. Director and clinical staff to optimize workflows, provide end-user support, and ensure data integrity across systems. The position requires healthcare IT experience and strong communication skills.