Revenue Cycle Management System Support Specialist

Helio Health; City of Syracuse (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Health insurance including dental and vision

Paid Vacation and Sick leave

401(k) plan with up to 5% company match

Company paid short-term disability insurance

Employee Assistance Program (EAP)

Job summary

A healthcare organization in Syracuse is seeking a Revenue Cycle Management (RCM) System Support Specialist to promote recovery from substance use and mental health disorders. Responsibilities include supporting the RCM components of the Electronic Health Record and Billing system. A Bachelor's degree in health information management or a related field is required. The position offers a salary range of $67,000 to $77,000 per year, along with comprehensive health insurance and a sign-on incentive up to $1,500.

Qualifications

• Bachelor's degree in health information management, information technology, business administration, data/statistics, or a related field.
• Health Information Technology experience preferred.
• Must have excellent internal and external customer service skills.
• Strong computer skills including Microsoft Word, Outlook and Excel.
• Valid NYS Driver's license required.

Responsibilities

• Provide ongoing support for all Helio Health, Inc. end-users.
• Maintain RCM H.I.T. system performance through system monitoring.
• Execute corrective changes from colleague error tickets.
• Provide Billing and Revenue Cycle Management Support.

Skills

Health Information Technology experience

Understanding of Medicaid and Third-party claim procedures

Excellent customer service skills

Strong computer skills (Microsoft Word, Outlook, Excel)

Education

Bachelor's degree in health information management or related field

Job description

Job Location

US-NY-Syracuse

Job Details

• Category: Revenue Cycle Management
• Position Type: Full-Time
• Work Arrangement: Onsite
• ID: 2026-6811

Overview

The mission of Helio Health, Inc. is: To promote recovery from the effects of substance use and mental health disorders and other health issues. The Revenue Cycle Management (RCM) System Support Specialist is responsible for support activities related to the RCM components of the Electronic Health Record and Billing system, including corrections and maintenance of the Revenue Cycle Management operating environments. This position works under administrative direction and coordinates with the RCM System Administrator and leadership team to plan, organize, and manage the H.I.T. system and related functions and to perform related duties as required.

In addition to Helio Health's comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive up to $1,500.00!

Pay Range: $67,000.00 - $77,000.00 per year.

Responsibilities

• Develops a mastery of the organization's RCM H.I.T. systems in order to provide ongoing support for all Helio Health, Inc. end-users.
• Maintains RCM H.I.T. system performance through system monitoring and works closely with IT Staff to ensure RCM H.I.T. availability and efficient operation.
• Works with HIT and Program staff to execute corrective changes from colleague error tickets to ensure accurate documentation and billing.
• Provides Billing, Revenue Cycle Management, and Patient Access Implementation Support by leveraging technology and system review.
• Provides Billing, Revenue Cycle Management and Patient Access training documentation support.
• Provides Billing system Maintenance when requested, including but not limited to Guarantors, Service fees, Service codes, Billing Templates, and sliding fee table maintenance, Benefit Plan maintenance, Sliding Fee Table Maintenance.
• Keeps supervisors informed of any billing concerns added to escalation report.
• Other duties as assigned.

Qualifications

• Bachelor's degree in health information management, information technology, business administration, data/statistics, or a related field.
• Equivalent combination of training, education, and/or experience can be substituted for the education requirement.
• Health Information Technology experience preferred.
• Understanding of Medicaid and Third-party claim procedures for both paper-based and electronic claims.
• Excellent ability to work effectively with clients, the professional community and coworkers.
• Must have excellent internal and external customer service skills.
• Must have excellent computer skills with a basic knowledge of health care billing systems.
• Strong computer skills including Microsoft Word, Outlook and Excel.
• Must be able to work in a dynamic and fast paced work environment and perform under pressure.
• Valid NYS Driver's license required.
• Has an in-depth understanding and knowledge of privacy laws, workflows, policies and procedures, patient care/clinical business objectives, regulatory requirements and industry best practices for patient care/processes.

Benefits

• Health insurance including dental and vision for employees and families.
• Paid Vacation and Sick leave - No Waiting Period for accruals.
• Paid holidays, including a floating birthday holiday.
• 401(k) plan with up to 5% company match.
• Company paid short-term disability insurance.
• Company sponsored life insurance.
• Employee Assistance Program (EAP).

Equal Opportunity Employer

Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law.

Salary Disclosure

Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program.