Health Insurance Customer Service Associate (Bilingual)

MCS Health; Puerto Rico; On-site; USD 30,000 - 46,000; Full time

Job summary

MCS Healthcare Holdings, LLC is seeking a Customer Service Representative I – SC to support beneficiaries with information about products and services. You will address questions, log cases, and ensure clear communication of outcomes to maintain service continuity.

The role requires handling calls from the Center, processing documentation, and following established guidelines to improve service quality and customer satisfaction.

Qualifications

• Customer service oriented; strong communication and problem solving.
• Verbal and written bilingual support in English and Spanish desired.
• Knowledge of keyboard and telephone etiquette.

Responsibilities

• Handle and resolve service requests from customers and prospects; assess eligibility, cancellations, and changes.
• Prepare coverage certifications and letters of non-covered services.
• Maintain updated policyholder demographics in the systems.

Skills

Customer service

Telephone etiquette

Keyboard skills

Education

Bachelor's degree or higher

Two-year college credits (60–64)

High school diploma

Job description

MCS Healthcare Holdings, LLC is seeking a Customer Service Representative I – SC to support beneficiaries with information about products and services. You will address questions, log cases, and ensure clear communication of outcomes to maintain service continuity.

The role requires handling calls from the Center, processing documentation, and following established guidelines to improve service quality and customer satisfaction.