Health Information Release Specialist (ROI)

Avera; Marshall (MN); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

PTO from day 1

5% employer matching

Career development

Résumé du poste

Avera Marshall Hospital in Marshall, MN is seeking a dedicated Release of Information Clerk to support the HIM team during daytime hours. This position processes ROI requests, accesses records, and ensures secure handling of health information.

The role emphasizes strong customer service, accuracy, and HIPAA compliance while coordinating with patients, staff, and external stakeholders to facilitate timely record release.

Qualifications

• 1-3 years Previous health information management or other healthcare department experience.

Responsabilités

• Prepare ROI requests, which include processing mail, verifying the completeness and validity of requests, identifying records to release, and tracking requests via a computerized database.
• Fulfill requests by recording ROI authorization, obtaining records from different types of storage, copying records to the appropriate media, calculating fee for copies, managing unpaid charges, and reporting sales tax.
• Greet and assist patients, staff, and others to the HIM customer service area.
• Answer, route, and manage phone calls and voicemails in response to customer requests.
• Interact with patients, physicians, insurance companies, attorneys, and court-related agencies, hospital departments, external record reviewers, and other stakeholders and customers.
• Effectively manage patient requests regarding medical records by maintaining relevant productivity and quality standards.
• Adhere to all legal and ethical standards surrounding health information, including, but not limited to: the Health Insurance Portability and Accountability Act (HIPAA), and other applicable state and federal laws.

Description du poste

Avera Marshall Hospital in Marshall, MN is seeking a dedicated Release of Information Clerk to support the HIM team during daytime hours. This position processes ROI requests, accesses records, and ensures secure handling of health information.

The role emphasizes strong customer service, accuracy, and HIPAA compliance while coordinating with patients, staff, and external stakeholders to facilitate timely record release.