Health Information Management Technician

Harris Regional Hospital - A Duke LifePoint Hospital; Sylva (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & insurance

Tuition assistance

401(k) retirement plan

Wellness programs

Professional development

Employee discounts

Job summary

Harris Regional Hospital in Sylva, NC is seeking a Health Information Management Technician to help ensure accurate, complete, and confidential medical records. The role supports physicians with dictation systems and EHR workflows, tracks documentation, and assists in daily HIM operations.

You will interact with physicians, patients, families, and external partners while maintaining data integrity and complying with Joint Commission standards.

Qualifications

• High school diploma or equivalent required.
• Experience with release of information practices preferred.
• Strong attention to detail and the ability to review, verify, track, and maintain accurate medical records.

Responsibilities

• Ensure medical records are complete, accurate, and compliant with regulatory requirements and Joint Commission standards.
• Review, track, and resolve documentation deficiencies with appropriate medical staff.
• Retrieve, scan, log, and process medical records and release-of-information requests.
• Support physicians with dictation systems, electronic signatures, and order entry.
• Provide professional service to physicians, patients, and external organizations while safeguarding confidentiality.
• Identify outstanding records and communicate needs to HIM leadership to support operations.

Skills

Attention to detail

Communication

Organizational skills

Critical thinking

Independent work

Education

High school diploma or equivalent

Tools

Dictation systems

EHR software

Job description

Your Experience Matters

Harris Regional Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. The Health Information Management Technician supports the accuracy, completeness, and confidentiality of medical records by managing documentation, processing record requests, and ensuring compliance with regulatory and organizational standards. This role also assists physicians and other healthcare professionals with dictation systems, tracks outstanding documentation, and supports the daily operations of the Health Information Management department. As the Health Information Management Technician, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

The Harris Regional Hospital Health Information Management (HIM) Department is committed to maintaining accurate, complete, secure, and accessible medical records that support quality patient care and efficient hospital operations. Our team manages health information through record review, documentation tracking, scanning, release of information, and compliance monitoring. We work closely with physicians, clinical teams, patients, and other healthcare partners to ensure medical records meet regulatory requirements, maintain confidentiality, and support the timely availability of essential health information.

How You'll Contribute

A Health Information Management Technician who excels in this role:

• Ensuring medical records are complete, accurate, and compliant with regulatory requirements, medical staff rules and regulations, and Joint Commission standards.
• Reviewing, identifying, tracking, and resolving documentation deficiencies while coordinating with appropriate medical staff to ensure timely record completion.
• Retrieving, scanning, printing, logging, and processing medical records and release-of-information requests in accordance with established procedures and confidentiality requirements.
• Supporting physicians and APRNs with dictation systems, electronic signatures, and order entry while monitoring hold queues and following up on late or incomplete documentation.
• Providing professional and responsive service to physicians, patients, families, and external organizations while safeguarding confidential health information.
• Performing accurate data entry, record verification, and documentation tracking, including stillbirth data entry, to maintain reliable health information.
• Identifying and communicating outstanding records, equipment issues, and workflow concerns to HIM leadership to support efficient departmental operations.
• Applying critical thinking, sound judgment, attention to detail, and independent decision-making while assisting with daily HIM functions and participating in on-call record retrieval and related duties.

Schedule: Full-Time: Varied Shifts

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage - with medical plans starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

What We're Looking For

• Education: High school diploma or equivalent required.
• Experience: Experience with release of information practices preferred.
• Strong attention to detail and the ability to review, verify, track, and maintain accurate medical records and documentation.
• Ability to learn and support electronic health record and dictation systems, including electronic signatures and documentation workflows.
• Strong communication and customer service skills, with the ability to interact professionally with physicians, patients, families, and external organizations.
• Excellent organizational and time-management skills, with the ability to prioritize requests, manage competing deadlines, and follow up on outstanding records.
• Ability to exercise critical thinking, sound judgment, and initiative while working independently with minimal supervision.
• Ability to work effectively in a fast-paced, sometimes stressful environment while maintaining confidentiality, collaborating with others, and adhering to regulatory requirements and organizational policies.

More About Harris Regional Hospital

Harris Regional Hospital is an 86-bed acute care facility located in Sylva, NC. With a long-standing reputation for excellent care, this fully-accredited hospital has been providing care to western North Carolina residents since 1925. Harris offers five major service lines, including orthopedics, cardiology, general surgery, women's care, and emergency medicine, as well as sports medicine, physical therapy, imaging and laboratory services, and many other areas of subspecialty care.

EEOC Statement

"Harris Regional Hospital is an Equal Opportunity Employer. Harris Regional Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."\

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran