Health Information Management Supervisor

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Retirement match

Job summary

Michigan Medicine seeks a Supervisor of Document and Record Management to lead imaging, chart retrieval, and related services within Health Information Management. You will coach staff, analyze operations, and collaborate with clinicians and leadership on key projects.

The role emphasizes continuous improvement, adherence to HIPAA, and effective customer service in a hybrid work setting at a large academic health system.

Qualifications

• Bachelor’s degree or equivalent in Health Information Technology, Documentation, Healthcare Administration or related field.
• 3–5 years of progressively responsible experience in a health information management department.
• Knowledge of medical terminology and HIPAA regulations; strong customer focus and communication skills.

Responsibilities

• Lead personnel and activities within the Document and Record Management unit.
• Oversee document imaging accuracy, chart retrieval, and related services.
• Coordinate with clerical staff on processes and best practices.
• Monitor productivity, accuracy, and collect statistics; coach staff.
• Stay current on imaging tech; promote continuous learning.
• Plan schedules and ensure staffing to meet objectives.
• Participate in process improvement with clinicians and leaders.
• Communicate with vendors to ensure quality and productivity.
• Manage budgets and analyze statistics to optimize efficiency.
• Lead customer service improvement efforts and resolve complaints.

Skills

Customer service

Communication

Independent work

Team collaboration

Process improvement

Education

Bachelor's degree or equivalent in Health Information Technology/Healthcare Administration

Tools

MiChart

IRIS

OnBase

Job description

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

The Supervisor of Document and Record Management oversees personnel and operational activities within the Health Information Management unit. This role focuses on providing leadership to ensure effective document imaging, chart retrieval, and other related services. The supervisor collaborates with various stakeholders to enhance processes and meet organizational goals, fostering a culture of teamwork and continuous improvement.

Responsibilities*

Characteristics, Duties, & Responsibilities

• Lead personnel and operational activities within the Document and Record Management unit.
• Oversee document imaging accuracy, chart retrieval, and related services to meet customer needs.
• Interact with clerical and administrative staff on document processes and advise on best practices.
• Monitor productivity, accuracy, and collect statistical data, providing staff coaching as necessary.
• Stay informed on new developments in document imaging technology and foster continuous learning.
• Plan, schedule work, and ensure proper staffing to meet unit objectives.
• Participate in process improvement initiatives and collaborate with clinicians and leadership on projects.
• Communicate with vendors to ensure quality services, monitor vendor productivity and quality.
• Manage unit budgets and analyze operational statistics to optimize efficiency and productivity.
• Lead customer service improvement efforts and manage resolution of customer complaints effectively.
• Implement continuous quality improvement practices in line with the organization's strategic objectives.

Required Qualifications*

Minimum Qualifications

• Bachelors degree or equivalent professional certification in Health Information Technology, Documentation, Healthcare Administration or related field.
• 3-5 years of progressively responsible experience in a health information management department.
• Strong customers focus on the skills to meet and evaluate customer expectations.
• Ability to work independently and in a team with minimal supervision.
• Robust communication skills for interaction with clinicians and staff.
• Knowledge of medical terminology, medical treatment methods, pharmacology, patient care assessment, and medical documentation requirements.
• Demonstrated ability to collect, analyze medical information, and understand data collection techniques.
• Understanding of HIPAA and state laws regarding the release of protected health information.
• 1-2 years of supervisory experience.
• Experience using UMHS information systems/applications (e.g., MiChart, IRIS, OnBase) is desirable.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.