Health Guide Lead

Ez Health; United States; Remoto; USD 75.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid time off

Health insurance

Direct exposure to founders and领导

Growth opportunities

Remote-friendly setup

Descrizione del lavoro

Ez Health is seeking a Health Guide Lead to mentor two pods of guides and manage a small client caseload. You’ll coach, support, and motivate guides to advocate for clients, maintaining a steady, high-performance team.

You’ll lead biweekly pod meetings, spot patterns early, and ensure the team delivers compassionate care while growing in leadership roles within a remote-friendly startup.

Mansioni

• Lead, support, and motivate a group of about 20 health guides
• Be the first call when a guide hits a tricky or emotional client situation
• Carry your own caseload to stay connected with ground realities
• Check in on guide performance weekly and understand each person’s progress
• Set clear expectations and help team understand what great work looks like
• Spot patterns before they become problems
• Run biweekly pod meetings to build teamwork and maintain a thriving environment

Descrizione del lavoro

HEALTH GUIDE LEAD

Remote

Lead the people who help seniors stay independent and live better at home

Have you ever watched someone you love get lost in the healthcare system: bounced between specialists, buried in paperwork, unsure who to call? Ez Health exists to fix this problem for older adults 65+. We help seniors stay independent in their own homes by pairing them with a dedicated Health Guide who makes healthcare feel manageable again.

We're a small, fast-moving team founded by people who already helped build a healthcare company to a $3.4B valuation. This time, we're building something even more wide-reaching. If you want to work in a startup environment in a role with real ownership, direct access to the founders, and the opportunity to make a difference in the lives of seniors, keep reading.

THE ROLE

As a Health Guide Lead or 'pod navigator', you'll lead two pods of about 10 EZ Health Guides each. Your role is to motivate, support, and coach these guides to become even stronger advocates for our clients. You’ll also carry a small caseload of your own clients (about 30% of your time). This helps you stay close to the work and lead by example.

You're the person guides on your pod call when a client situation gets hard. You're the one who notices the pattern across five different client conversations before anyone else does. And you're the steady voice that keeps a pod feeling like a supportive, thriving team.

What You'll Do

• Lead, support, and motivate a group of about 20 health guides
• Be the first call when a guide hits a tricky or emotional client situation
• Carry your own caseload so you stay familiar with what's happening on the ground
• Check in on guide performance every week and understand how each person in your pod is doing
• Set the bar clearly and help people understand exactly what great work looks like
• Spot patterns before they become problems
• Run biweekly pod meetings that help guides build friendships with their pod that make the hard days easier. Help make EZ Health an amazing place to work for the people on your team

Who You Are

• Good judgment under pressure, especially when the answer isn't obvious
• A calm, clear way of communicating: one of our company principles is “be plainspoken”
• The confidence to hold people accountable
• Comfort with data: you should be able to look at the numbers and know what they mean
• A track record of taking feedback well and getting visibly better because of it
• Energy that lifts a room. People should want you on their team and should value your advice

Benefits

• Paid time off.
• Health insurance.
• Direct exposure to founders and leadership
• Real room to grow, including an internal path toward bigger leadership roles as we scale
• A flexible, remote-friendly setup

Compensation Range: $75K–$95K

Why this job is worth your time

Healthcare can feel impossible to navigate, even for people who work in it. You'd be leading a team that makes it feel possible again — for real people, with real families, at one of the hardest moments of their lives. That's not a small thing, and we don't treat it like one.